Kory K. Charles

*** **. **** ****** ****, Willow Street, PA 17584

717-***-**** • ad2ual@r.postjobfree.com

Work Experience

Logistics Coordinator, Clark Associates, Lancaster PA Sept 2014 - Jun 2023

● Managed logistical needs for customer accounts.

● Organized and routed orders to the best logistical location.

● Explored and implemented new ways to optimize the team’s accuracy, efficiency, and speed.

● Effective communication liaison between departments and customers. Personal Care Assistant, School District of Lancaster, Lancaster PA Oct 2008– Aug 2014

● Served as a liaison between school faculty, staff, students, and students’ families.

● Routinely organized paperwork, coordinated student schedules, and monitored classrooms.

● Provided behavioral and academic support for students with special needs. Customer Service Representative/Cashier, Gap Outlets, Lancaster PA Mar 2006 – Oct 2008

● Managed cash register and assisted customers with general questions and requests.

● Top employee for new credit card applications.

● Trained new employees.

Material Handler, R.R. Donnelley, Lancaster PA Sept 2004 – Oct 2008

● Organized and stocked inventory.

● Completed and fulfilled work orders.

● Demonstrated ability to make timely decisions and exercised good housekeeping and safety skills.

● Monitored material systems to ensure quality and accuracy. Pharmacy Technician, K-Mart, Lancaster PA Sept 2001 – May 2004

● Assisted customers with general requests, medical information, and prescription fulfillment.

● Maintained a computer database of patients and prescription information.

● Managed cash register and handled sales.

● Maintained a safe and sterile working environment.

● Organized and inventoried medications, chemicals, and other pharmaceutical supplies. Education

Harrisburg Area Community College Associate’s Degree in General Studies

Coursera/Google Courses

Project Management

Key Qualifications

● Over 20 years of customer service experience.

● Proven excellence in leadership, communication, and organization.

● Proficient in Windows OS, Microsoft Office Suite, Integrated Data Store (IDS), and other database software. Career/Leadership Experience

Leader in Me Aug

2013

● Completed a program based on the 7 Habits of Highly Effective People by Stephen Covey. In this course, participants cultivated communication, time management, and interpersonal skills with a special focus on transmitting those skills to students in the School District of Lancaster.