Terrance “Shawn” Palmer

Franklinville, NC ***** 336-***-**** ad2u8u@r.postjobfree.com Linkedin URL

IT PROFESSIONAL

Good Communicator to both non-IT and IT savvy groups. Enjoy helping others work through opportunities for a positive outcome. Excell at finding ways to make opportunities work with best scenario outcomes. Comfortable in a team or individual work situation. Utilize understanding of compliance and policy building, both from an IT and HIPAA standpoint. Find cybersecurity and IT security important and fascinating. Have programmed in several database languages. Always willing to learn.

AREAS OF EXPERTISE

IT Security Compliance Management IT Help Desk Support Training

MS Office PowerBuilder SQL Server Sybase DBA Visual FoxPro Windows

PROFESSIONAL EXPERIENCE

EMTIRO HEALTH, Winston-Salem, NC October 2019 – June 2023

Emtiro Health was formed from Northwest Community Care Network to provide services through a new Medicaid contract as well as other insurance companies, with 55 employees.

Manager – Security and Compliance (November 2022 – June 2023)

IT Support Manager (October 2019 - November 2022)

Provided answers to Leadership on HIPAA / HITRUST / NIST / ISO related questions and activities.

Trained all employees, and provided knowledge gained through multiple credentials.

Collaborated with the Director of Compliance and 3-member Compliance Team on building better privacy and security policies and procedures.

Conducted annual Security Risk Assessments (SRA) with found opportunities and planned corrective actions; presented findings to the Board.

Ensured Best Practices were employed and followed.

Offered guidance for audits from internal and five outside entities.

Delivered support for both hardware and software for all employees.

Set up employees with computer and smartphone equipment to cover expected job duties.

Network Associate Systems Manager (NAM) / Privacy Security Compliance (Nov 2015 – June 2023)

Provided support for both hardware and software for all company employees.

Assisted Chief Compliance Officer and 3-member Compliance Team on HIPAA Privacy and Security opportunities.

Set up employees with computer and smartphone equipment to cover expected job duties.

WAKE FOREST BAPTIST HEALTH, Winston-Salem, NC March 2008 – November 2015

Local Area Network (LAN) Manager (April 2010 - November 2015)

Provided support for hardware and software for all 65 employees in the Financial Services department.

Answered directly to Associate Vice President and Controller.

Developed Financial Services internal website with suggestions from department heads.

Help Desk Technician (March 2008 - April 2010)

Provided first tier support for hospital with 19,000 employees, on hardware and software on third shift.

Escalated problems to appropriate departments as needed.

SYSTEMTEC, INC., Winston-Salem, NC 5/2007 – 3/2008

Support Tech, Contractor for Wake Forest Baptist Health

Provided basic hardware and software support for the hospital.

Terrance “Shawn” Palmer 336-***-**** ad2u8u@r.postjobfree.com Page Two

L&M COMPANIES, INC., Raleigh, NC 4/2006 – 5/2007

User Support Specialist

Provided general IT support. Set up users for network access and Microsoft Exchange Server access for six farms.

Provided in-house systems and remote office support in GA, TX, AZ, WA, FL, and CA.

Developed and implemented in-house training for software packages.

MATLAB, INC., Asheboro, NC 2/2003 – 4/2006

IT Support / Auditor

Supported company network with 45 users. Handled phone system and cell phone planning and purchasing. Programmed paint robots. Performed final inspection of customer materials before shipping to customer.

EDUCATION

AAS in Computer Office Automation, Randolph Community College, Asheboro, NC

CERTIFICATIONS

Certified HIPAA Professional (CHP): ecFirst

Certified Security Compliance Specialist (CSCS): ecFirst

Certified Cyber Security Architect (CCSA): ecFirst

Healthcare Information Security and Privacy Practitioner (HCISPP): ISC2

PUBLICATION

“A Closer Look at the Actual Cost of a Data Breach” Emtiro Health’s Website (Winter 2019)

https://emtirohealth.org/knowledge/2019/12/19/a-closer-look-at-the-actual-cost-of-a-data-breach

COMMUNITY SERVICE / MEMBERSHIP

Fund raising activities: Ancient Free and Accepted Masons (AFAM), Hanks Lodge, Franklinville

ISC2 Membership

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