Customer Service High School
Resume:
Blake Brown
Yucaipa, CA ***99
*************@*****.***
Hardworking and reliable team player with resourceful nature and excellent critical thinking skills. Quality-minded and service-oriented professional who is adaptable and always ready to learn new skills.
EDUCATION
Yucaipa High School- Yucaipa,CA
Graduated June 2023
General Education to obtain credits for High School Diploma SKILLS
● Facilities maintenance
● Food and beverage experience
● Cleaning and sanitization
● Team management
● Process and operation improvement
● Customer service
● Project organization
● Team building
● Problem resolution
● Relationship development
● Communication skills
EXPERIENCE
Chick-Fil-A - Team Member
June 2021- Present
● Work closely with the team and management to meet daily goals
● Maintain deadlines and resolve complaints or service issues
● Ensure cleanly working environment
● Maintained high standards of customer service during high-volume, fast-paced operations
● Communicated clearly and positively with coworkers and management
● Followed procedures for safe food preparation, assembly, and presentation
● Assisted management with inventory control and stock ordering
● Built loyal clientele through friendly interactions and consistent appreciation
● Resolved complaints promptly and professionally
● Took initiative to find extra tasks when scheduled duties were completed Mrs. Brown’s Floral & Event Specialist- Event Staff April 2019 - July 2021
● Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
● Alerted guests of venue rules and reported infractions or violations to the Event Supervisor.
● Welcomed guests to events, checked invitations and oversaw proper seating.
● Assisted in event set-up according to instructions, guaranteeing readiness within strict schedules.
● Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
● Selected and ordered décor and event materials.
● Determined root causes of problems with systematic approach and developed new ideas to overcome obstacles.
● Assisted with a successful flow of food service.
● Collaborated with the kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
● Assisted with floral and event set ups
● Arranged tables for guests, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
● Greeted and maintained relationships with event guests.
● Assisted managers with quickly resolving service- and food-related issues.
● Assisted in preparing the dining room for special upcoming functions, including decorating and generating and printing out special group menus.
● Worked with other event staff to move tables and adjust seating to accommodate guests with special requests
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