ABARNA RAMANATHAN

DOWNINGTOWN, PA 610-***-**** ad2u6i@r.postjobfree.com LINKEDIN

SUMMARY

Results-driven Software Engineer with a proven track record in successfully managing projects from planning to post-deployment support. Experienced in proposing, designing, and implementing solutions to address client business needs, resulting in heightened productivity and increased customer satisfaction. Adept at leveraging data and technology to drive growth and enhance operational efficiency, with recent expertise in Tableau for dynamic data visualization. Skilled in business analysis and proficient in Agile methodologies, consistently delivering innovative solutions that align with organizational objectives.

EDUCATION

Bachelor of Engineering in Computer Science, Anna University, 2002-2006 (GPA: 85% - Passed with Distinction)

EXPERIENCE

Product Support Engineer TechnoGems Inc Fairfax, VA

Apr 2022 – Oct 2023

Contributed to the support and maintenance of My Studio, a comprehensive Management and Payment system, in collaboration with the team.

Key contributions include the below:

·Efficiently triaged and assigned incoming tickets, identifying missing information and analyzing impact and effort for resolution.

·Conducted thorough analysis of assigned tickets during the triage process to determine the root cause of reported issues.

·Provided timely and courteous training and information to users/customers as needed.

·Offered technical solutions, training, or workarounds in various scenarios, documenting for future reference.

·Actively participated in the triage process by recreating bugs in a local dev environment and conducting database analysis.

·Managed and tracked assigned tickets and priorities, adhering to internal company Service Level Agreements (SLAs).

·Clearly communicated root cause, recreation steps, and proposed solutions to development team, maintaining comprehensive documentation.Analytical and mathematical ability sufficient to identify potential issues

·Efficiently managed working in a high-volume and time-sensitive environment while multitasking, prioritizing work assignments, working independently with minimal direction, and effectively meet deadlines.

Business Analyst Highdata Software Corp (Client: Global Pharmaceuticals, India, Pvt, Ltd) Chennai, India

Oct 2016 - Feb 2019

·Created requirements documentation in adherence to established policies and procedures to support application/system requirements. Provided essential support to project and IT staff concerning Software Development Life Cycle (SDLC), validation, and compliance processes.

·Developed, reviewed, and approved additional system and testing documentation, including test plans/strategies and other SLC-related materials, to facilitate validation activities as needed.

·Demonstrated outstanding collaborative abilities within a team environment, effectively handling responsibilities related to project and IT functions.

·Specialized in the development of comprehensive test procedures, test plans, and test cases tailored to meet client requirements.

Quality Analyst Highdata Software Corp (Client: Global Pharmaceuticals, India, Pvt, Ltd) Chennai, India

June 2014 - Oct 2016

·Successfully accomplished assigned Quality Assurance (QA) tasks, ensuring adherence to deadlines and meeting expectations.

·Developed and implemented advanced automation testing methods and procedures to enhance efficiency and accuracy in quality assessments.

·Maintained meticulous records of quality test cases across various scenarios, contributing to comprehensive quality assurance documentation.

·Provided training to team members and enhanced internal documentation processes to improve overall quality management.

·Effectively escalated quality issues to pertinent managers for swift resolution, prioritizing prompt action.

Technical Associate Logic Information Systems (Client: Oracle, India) Bangalore, India

Jan 2007 - May 2010

Project: RE Stabilization

·Learned SE process for migration/porting in RMS.

·Recreated and addressed bugs in RMS 12.0.3BR, understanding migration scope.

·Completed coding, unit testing, and collaborated with QA for integration/system testing.

Project: Oracle Retail 12.0 Implementation & Post-Production Support.

·Monitored/tested RMS 12.0 batch programs using AppWorx Scheduler, actively addressing runtime bugs.

·Created database objects using Oracle tools (SQL Plus, PL/SQL) like tables, views, constraints, procedures, and packages.

SKILLS & CERTIFICATIONS

·Proposal, design, and implementation of solutions/upgrades

·Triage and analysis of incoming tickets, root cause determination

·Develop Data visualization Dashboards to support automation of analysis work while exploring new toolsets to improve work products using Tableau.

·Creating impactful visuals and dashboards to be shared both internally and externally

·Strong problem-solving and analytical skills

·Proficient in PHP, Angular JS, MySQL

·Experience with SQL, Visual Studio, Salesforce, and Lightning Web Components

·Business analysis skills, including stakeholder meetings, requirements gathering, and documentation creation.

·Business Administration Specialist Superbadge (2020)

·Lightning Experience Reports & Dashboards Specialist Superbadge (2020)

·Salesforce Certified Administrator (2020)

·Oracle Certified Associate – OCA (2008)

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