Program Manager Senior Infrastructure

Ed Peterson

Paris, TN *****

Email: ad2u5o@r.postjobfree.com

Tel: 425-***-****

LinkedIn: www.linkedin.com/in/petersoned

Summary

Experienced technical manager with extensive knowledge in delivering technical solutions at a global scale. Proficient in all aspects of IaaS, SaaS and SEIM from concept through delivery. Interested in working with a dynamic, driven, and challenging team expecting world class leadership to drive world class delivery.

PMP

Process & Operational improvement

Software development lifecycle & SOX

ITIL v3

Infrastructure testing management.

International & cross functional team management

Agile

Problem solving and Analytic skills

Third party vendor relations management

Professional Experience

Biblioso Corp – Redmond, WA 2020 – 2023

Senior Infrastructure Program Manager

Led a team of senior infrastructure engineers and 3rd party test engineers through the qualification of infrastructure for Microsoft Azure.

Developed a new program to test “new to market” server components. Improving SKU testing efficiency and operational excellence once deployed into the Microsoft fleet.

Led team of senior hardware engineers through resolution of detected defects (bugs). Allowing for the certification of the infrastructure to be further tested or deployed into the Microsoft fleet.

Trained team members on business processes and requirements to achieve testing success.

Contributed to the development of operational performance dashboards for executive review.

Redapt – Woodinville, WA 2019 – 2020

Senior Infrastructure Program Manager

Led a team of architects and engineers through the delivery of cloud migration services. Transforming on-premises and existing cloud infrastructure into cloud-based architecture in Microsoft Azure, AWS and Google Cloud.

Creating project teams existing of employee and customer stakeholders for delivery of contracted migration services.

Managed budget, schedule and risk for highly sensitive infrastructure migrations.

Mentored team members with PMO processes, procedures and their purpose.

P2 Solutions Group – Seattle, WA 2016 – 2019

Senior Consultant

Program scope; to organizationally change an energy provider from end-of-life voice systems to current generation collaboration systems and increase customer self-service by delivering a contact center IVR upgrade.

Created a C level executive stakeholder team to develop a mission statement, define/validate business requirements, consistent communication structure and approve budgetary requirements.

Led cross divisional teams through technical requirement definition, solution design and delivery.

Developed a communication and training team to deliver 100% user adoption of solutions with a 99.8 user satisfaction rating. Ultimately improving organizational ROI for employee productivity.

Wipro Data Center Services, Seattle, WA 2014-2016

Senior Manager (Promoted)

Program scope to deliver increased ITSM scale and redundancy, utilizing CA Service Center Solutions, by leading Wipro and 100+ revenue producing customers through critical architectural and service delivery changes.

Created a multi-corporation executive stakeholder team to collaborate on business requirements, completion criteria and reporting requirements.

Led 45 multi-national, cross divisional resources through technical requirement definition, solution design and delivery with zero unplanned outages.

Position scope to upgrade all systems and SEIM monitoring systems to accommodate current vendor best practices and manage 24+ multi-national resources.

Led cross divisional team through the delivery of enhanced (CA-UIM) monitoring systems for more than 30,000 systems without incident. Improving the ROI for ITSM services for 25 fortune 500 companies.

Strong-Bridge Consulting, Seattle, WA 2011-2014

Senior Program Manager

Program scope to organize Microsoft 3rd party contact center vendors into a cohesive unit, deliver consistent reporting and communication.

Developed a structured program to streamline vendor delivery according to Microsoft requirements.

Developed a consistent communication process, CVP dashboard and executive stakeholder communication standard. Reduced number of incidents by 22% and improved problem resolution by 65% by implementing standard ITIL v3 processes.

Led a team of 15 through the solution design and delivery processes with zero data loss or unplanned outages. Improving ROI for data storage and security of sensitive information immeasurably.

Corbis Images, Seattle, WA 2009-2011

Senior Program Manager

Program scope to lead the organization through a physical to virtual infrastructure upgrade and migrate $250M of copyrighted material to a new storage platform.

Led a multi-vendor/cross-divisional team through scope development, requirement discovery, solution design & delivery and operational handoff with zero outages or data loss.

Provided service delivery and infrastructure enhancement to provide the only profitable year in company history to date.

British Telecom, Seattle, WA 2007-2009

Senior UC Consultant

Position scope to deliver world class Unified Communication solutions to multi-national corporations and government entities.

Led a multi-national pharmaceutical company through the organizational change from IP telephony to unified communications. Reducing overall business ROI and improving customer satisfaction immeasurably.

Led Microsoft through a global infrastructure upgrade to accommodate the corporate implementation of their proprietary unified communication system. (Then OCS, now Skype for business) Providing Microsoft executives with the ability to then launch these systems commercially and improving revenue in terms of billions of dollars.

Cisco Systems, Seattle, WA 2006-2007

Senior Service Manager

Position scope to develop relationships with senior Microsoft executives from 5 different business units to enhance a B2B relationship valuing $250M annually.

Developed consistent B2B communication processes.

Developed and trained operational teams of more than 50 on common operational response processes.

Developed mutually satisfying reporting dashboards and escalation procedures. Enhancing customer relations to award winning levels.

Amazon.com, Seattle, WA 2002-2006

Senior Program Manager

Program scope to streamline to vendor management process, negotiate service agreements and program manage the network architecture team.

Led the development of automated procurement processes to streamline the requirements of building 16 data centers globally.

Led cross divisional teams through the design, engineering and delivery of what is now AWS. Scope: determine how Amazon could help recover the cost of unused network, compute, memory and storage assets during darks hours.

Education:

Bachelor of Science – Computer Science, University of Tennessee – Knoxville, TN

Software:

Windows, O365, Project, Teams, PowerBI, Wrike, Visual Studio Online, SQL, Visio, Linux, UNIX, Cisco, F5, Juniper, Checkpoint, Palo Alto.

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