PROFESSIONAL SYNOPSIS

Results-oriented IT professional with over 15 years of diverse experience in quality engineering, software development, and project management across various industry domains. Proficient in practice and portfolio management, project execution, risk mitigation, and team leadership. Skilled in fostering communication and collaboration within cross-functional teams, with a proven track record of strategic quality engineering (QE) practice growth and innovative solutions.

KEY HIGHLIGHTS

Over 15 years of expertise in IT, specializing in quality engineering and software development across industries such as Automobile, Telecom, Healthcare, Insurance, BFS, and Communications.

More than 10 years of experience in practice management, portfolio management, and project management.

In-depth knowledge of Software Development Life Cycle (SDLC), encompassing client requirement analysis, risk assessment and management, scope control, effort and cost estimation, test strategy, test planning, and quality assurance in compliance with established guidelines.

Hands-on in test planning, requirement analysis, test scenarios identification, test case preparation, test data management, test execution, defect management, test automation, performance testing and UAT support.

Proficient in Azure DevOps, Selenium, Tricentis Tosca, LoadRunner, SoapUI, Postman, ITSM, and Power BI.

Successfully led the transition from manual testing, reducing production bugs by 30% and streamlining release and bug fix cycles through the implementation of automation tests.

Designed and implemented essential processes to capture project metrics, minimizing rework, and enhancing productivity.

Strong analytical and communication skills, including effective business/client relationship management.

Expertise in collaborating with steering committees, fellow project managers, budget handling, capacity planning, skill sets, and tools management.

Proficient in resource procurement, onboarding, offboarding, and setup of off-site and onsite teams to manage various dependencies and risks.

Organically grew QE practice strategically by hiring and mentoring fresh college graduates.

Led Diversity, Equity, and Inclusion (DEI) organization initiatives and managed an innovation council to ideate and implement pragmatic QE solutions.

Accomplished in project execution, including monitoring project progress, tracking cost and schedule, and initiating timely change requests to address risks and dependencies.

Proficient in mainframe development (COBOL, DB2, JCL).

TECHNICAL SKILLS

Test Management : Microsoft Azure DevOps, TFS, ALM, Quality Center, Clear Quest, Version1

Project Management : Microsoft Azure DevOps, HP PPM (Project and Portfolio Management), Jira

Test Automation : Selenium, Tricentis Test Automation, Tricentis Tosca

Performance Engineering : LoadRunner Enterprise, JMeter, Dynatrace

Business Intelligence & Analytics : Microsoft Power BI

Programing Languages : JAVA, JavaScript, COBOL, JCL, NATURAL

Databases : Microsoft SQL Server, ORACLE, DB2, ADABAS, VSAM

WebDriver & Framework : Selenium, TestNG, BDD (Cucumber) and CAF (GM’s internal), SAFe 5

Other Tools and Utilities : GitHub, Jenkins, Maven, JFrog Artifactory, NodeJS, Configuration Tool, Order Express, SoapUI, Postman, ENDEVOR, Xpeditor, File-Aid, SPUFI, CTM (Job Scheduler), PEEK, SDLM, VSS.

PROFESSIONAL EXPERIENCE

Roles & Responsibilities:

Sr.QE Lead / QE Manager (General Motors) – Atlanta, GA (Jul '14 to Jun '23)

Hands-on in test planning, requirement analysis, test scenarios identification, test case preparation, test data management, test execution, defect management, test automation, performance testing and UAT support.

Developed test strategy, test plan, and playbooks for functional, automation, and performance testing.

Proficient in front-end (UI) and backend (API and database) testing.

Skilled Azure DevOps services, including boards, repos, pipelines (CI/CD), artifacts, and test plans.

As performance lead, managed 24 projects in SPI, SS domains, including key projects like Owner Center, e-Comm.

Hands-on in automation testing (Selenium, Tricentis Tosca) and performance testing (LoadRunner).

Developed/modified VuGen scripts based on project requirements.

Provided performance testing recommendations and sign-off before production deployment.

Validated Power BI reports, Service Virtualization, and TDM (Test Data Management).

Participate in incident management, problem management, and change management through ITSM.

Accountable for QE deliverables of GM parts and accessories e-Commerce projects, managing capacity and scope.

Collaborated with cross-functional teams for successful project delivery, providing regular updates.

Led a process committee for QE improvements and an innovation council for practical solutions.

Conducted reviews with business during interim and post-implementation phases.

Managed escalations and made key decisions to address project challenges.

Led multiple projects (functional) in GSMC space and accountable for end-to-end execution of projects.

Set up GM’s internal automation framework and automated smoke and regression cases.

Sr.QE Lead / QE Manager (Cox Communications) – Atlanta, GA (Jan ’12 to Jul ’14)

Hands-on in test planning, requirement analysis, test scenarios identification, test case preparation, test data management, test execution, defect management, test automation and UAT support.

Managed complex projects with 30 resources and accountable for capacity planning and billing.

Accountable for all QE deliverables from both onsite and offshore.

Worked as a proxy project manager for QE director to assist a $2.5 million portfolio (automation).

Participated in go/no-go meetings and provided approvals in PPM as a proxy PM.

Validated actual schedule, milestones, and deliverables against the planned to obtain project metrics.

Took timely actions on escalations that impacted project objectives.

Involved in interim and post-implementation reviews with the client.

Worked on innovation initiatives to set up best practices and processes to be followed.

Responsible for team member’s mid-year and year-end appraisals.

Involved in promotions and compensation discussions with high-level management team and HR.

QA Manager (Rabobank, The Netherlands) – Chennai, India (Jul ’10 to Jan ’12)

Managed multiple projects with 40 resources and accountable for capacity planning and billing.

Accountable for all QA deliverables from offshore.

Responsible for team member’s mid-year and year-end appraisals.

Managed escalations and made key decisions to address project challenges.

Participated in periodic delivery reviews with clients.

Sr.QA Lead (Rabobank) – Eindhoven, The Netherlands (Jul ’09 to Jun ’10)

Hands-on in test planning, requirement analysis, test scenarios identification, test case preparation, test data management, test execution, defect management and UAT support.

Onsite coordinator for a critical project called BBS, providing 75% of revenue for the bank.

Worked with the client-side QA Manager/Lead to finalize the scope.

Provided/reviewed estimation and capacity planning.

Delegated work to offshore, reviewed deliverables, and sent status updates to the client.

Reviewed recommendation reports and provided go/no-go decisions (QA Sign-off) for deployments.

Sr.QA Lead (Rabobank, The Netherlands) – Chennai, India (Jul ’08 to Jun ’09)

Hands-on in test planning, requirement analysis, test scenarios identification, test case preparation, test data management, test execution, defect management and UAT support.

Worked closely with team members to understand and fulfill their needs.

Responsible for daily/weekly/monthly reports from offshore.

Raised offshore invoices and sent details to the project manager for monthly billing.

Responsible for estimation, various metrics collections, escalation handling, and decision-making.

QA Lead (ALFA Insurance / PEMCO Insurance / The Hanover Insurance / USAA) – USA (Mar ’05 to Jun ’08)

Mainframe Developer (JPMC/Aetna/D&B/Qwest – Cognizant/TCS) – Chenai, India (Jul ’99 to Feb ’05)

CERTIFICATIONS

CSTE (Certified Software Test Engineer)

ISTQB (International Software Testing Qualifications Board) foundational level

SAFe 5 (Scaled Agile Framework).

EDUCATION

Master of Computer Applications (MCA) from Madurai Kamarajar University, TN, India

Bachelor of Science from Madurai Kamarajar University, TN, India.

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