Scrum Master Project Management

ALEX JONES M.S.

Texas City, TX ***** 318-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Dedicated and detail-oriented professional, bringing a strong foundation in project management principles and a commitment to fostering agile methodologies. Eager to apply excellent communication and organizational skills to facilitate effective collaboration within cross-functional teams and drive successful project outcomes. Fast learner with a passion for continuous improvement and a proactive approach to challenges.

SKILLS

Agile methodologies

Strong facilitation, coaching, and team building skills

Communication and conflict resolution

Scrum events

Leadership

Presentation skills

Organized

EXPERIENCE

Shift Lead

PSC Group Houston, Texas

Oct 21 - Current

Providing guidance, assistance, and support to team members to ensure tasks are completed efficiently and effectively.

Ensuring that the quality standards for products, services, or tasks are met during the shift.

Resolving issues or conflicts that may arise during the shift, handling customer complaints, and addressing operational challenges.

Facilitating effective communication between team members, departments, or shifts to ensure smooth operations

Assisting in the training and onboarding of new team members, ensuring they understand their responsibilities.

Resolving issues or conflicts that may arise during the shift, handling customer complaints, and addressing operational challenges.

Coach/ Facilitator

The Guru Agency Houston, Texas

Interpreting assessment results and helping individuals or groups understand their behavioral tendencies, strengths, weaknesses, communication styles, and preferences.

Designing and delivering workshops, training sessions, or seminars tailored to the specific needs of the audience based on the DISC assessment results.

Leading discussions or activities that focus on enhancing communication, teamwork, conflict resolution, leadership, and collaboration using DISC concepts.

Facilitating team-building exercises that leverage the understanding of behavioral styles to enhance team dynamics, productivity, and cohesion.

Providing ongoing support and guidance to individuals or teams to reinforce learning, encourage application of DISC principles, and track progress.

EDUCATION

Master of Science (M.S.) Leadership and Management

Western Governors University, Salt Lake, Utah

September 2021

Bachelor of Science (B.S.)

Northwestern State University, Natchitoches, Louisiana

Certified Scrum Master - CSM

December 2017

DISC

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