Douglas K. Kim

Email Address: ad2u2n@r.postjobfree.com, 424-***-****

EDUCATION

University of California, Santa Barbara (UCSB)

Bachelor of Science in Cell and Developmental Biology Relevant Coursework (Major): General Chemistry, Calculus, Statistics, Biology, Inorganic Chemistry, Organic Chemistry, Physics, Biochemistry, Genetics, Oncology, Environmental Sciences, Physiology, Cell Biology, Ecology, Plant Development, Developmental Neurobiology.

Relevant Laboratory Work (Major): General Chemistry Laboratory, Inorganic Chemistry Laboratory, Organic Chemistry Laboratory, Biochemistry Laboratory, General Biology Laboratory, Physics Laboratory, Cell Biology Laboratory, Recombinant DNA Laboratory.

Other Areas of Study (Minor): Psychology, Statistics, Economics, Asian American Studies. Highland High School, Palmdale, Ca

Valedictorian

ASB (Associated Student Body) – Student Government Varsity Letters – Swimming, Soccer

WORK EXPERIENCE

SaaS, Extensiv El Segundo, CA October 2021 – March 2022 Customer Success Manager / Account Manager

Assist customers with maximizing the utilization of the software platform. This included but was not limited to strategic account planning, selling additional products or helping to navigate through a support case. To advocate persistently for our customers internally while successfully managing our relationship with the customer. Being both empathetic to the customer’s needs, responding with the appropriate level of urgency, and recognizing where additional products, services or support may benefit them. Logistics & Supply Chain, FedEx Trade Networks Gardena, CA June 2021 – October 2021 CargoWise Core Team

Selected as the Ocean Product subject matter expert globally and requested to participate in the Core Team supporting the design and deployment of CargoWise at FedEx Logistics, Air & Ocean Cargo. Aligned to the team on the utilization, function, configuration, dependencies and planning needs as we work towards the first deployment of CargoWise. Assigned to support the transformational effort supporting Digital Innovation & Renewal at FedEx Logistics

Logistics & Supply Chain, FedEx Trade Networks Gardena, CA February 2015 – October 2021 Supervisor III Ocean Import Transportation / Transportation Processing Center – West Responsible for selecting, training, and developing a staff of 12 direct reports. Conduct meetings to provide employees with daily information regarding division/operation; apply consistent administration of disciplinary procedures. Maintain accurately all required reports/paperwork, payroll, performance reviews, MBO, and personal record statistics through established paperwork guidelines. Oversee safety methods and programs are implemented and maintained. Instruct employees with methods to instill a service-conscious attitude, and minimize service failures. Ensure cost effectiveness of operations through established control of equipment, utilities and supplies. Maintain contact with customers (internal and external) with regard to conditions affecting the service level of the area served. Oversee movement and activities of all related products to ensure maximum efficiency. Planned, organized and controlled the input, movement, process/sort, and output of the operations to ensure a high level of service and quality at a minimal cost.

Logistics & Supply Chain, C.H. Robinson Global Forwarding Torrance, CA December 2014 - January 2015 Supervisor Air & Ocean Import Transportation

Responsible for maintaining customer service for the assigned list of customers, as well as having a general understanding of all other customers assigned to the team. Overseeing five direct reports in both the air and ocean import operations department. Worked with the Import Manager to evaluate staffing needs, in addition to developing and mentoring current team members. Oversee timekeeping procedures for assigned staff to ensure proper pay and time off records were maintained. Identified and developed ways to improve operational processes that meet customer standards and SOPs. Ensured all regulations both government and company were adhered to. Troubleshoot and resolve complicated operational and billing issues and prioritize ever-changing daily tasks. Coordinate efforts and communication with Sales and other operational departments. Delegating tasks and project work effectively and efficiently.

Logistics & Supply Chain, Horizon International Cargo, Inc. Hawthorne, CA July 2009 – July 2013 Operations Manager

Lead an operations team consisting of two supervisors and eleven clerks in the Air and Ocean Operations Departments. Negotiate with local airline representatives for competitive air export rates and co-loaders for ocean transportation. Monitor and evaluate daily operation procedures for both the air and ocean transportation departments to increase quality of service and maximize productivity and efficiency. Liaise with contracted vendors and continually improve on implemented SOPs and new account setup. Evaluating staff for areas of improvements as well as rewarding staff for outstanding execution. Created spreadsheets for daily reports and supply chain solutions for each client's tailored request. Ensured all accounting was maintained and P/L was evaluated monthly, quarterly, and yearly. Presented and sustained comprehensive reports to upper management for final evaluation and review. Assignments included direct involvement with all VIP Global Accounts. Logistics & Supply Chain, People & Logistics America, Inc. Los Angeles, CA February 2007- June 2009 Air Import - Performed duties related to importing air shipments from all origins. Areas of responsibility included, but were not limited to, obtaining flight arrival information, data entry, system updates, customs clearance, tracking, warehouse management, re-forwarding, accounting, agent control and communication, and operations team leader. Air Export - Performed duties related to exporting / re-forwarding air shipments from Los Angeles, to various destinations. Main responsibilities of duties were shipments with the final destination of Latin America. APPLICABLE KNOWLEDGE

Logistics & Supply Chain (Freight Forwarding - Air + Ocean + Customs Brokerage + Surface Transportation

+ Warehouse Management)

-Booking Approvals

-Tracking and Tracing

-Arrival Notice Creation

-Customs Clearance (CBP 3461)

-In-bond Movements (CBP 7512)

-Manual entries for U.S Customs (1C)

-Electronic Customs Clearance / Paperless In-bond/QP Entries (1D)

-AMS systems / CFS maintenance

-Data Entry

-Rate Setup (Buying / Selling)

-International Trade Terms (Incoterms)

-Knowledgeable with I.T, T.E, I.E, and Consumptions

-Familiar with Warehouse management, and truck dispatching

- Import / Export Documentation

-General Knowledge regarding the flow of Logistics

-WMS – Warehouse Management System

-AES filing

-Lodging Export Licenses with CBP (ITAR)

-Certified to handle Dangerous Goods both domestically and internationally Computer (Programs)

-Proficient with MS office

-Outlook

-Word

-Excel

-PowerPoint

Additional Laboratory Knowledge

Cell Biology Laboratory Techniques

-Applied Sterile Technique with all experiments

-Maintained cell culture of Chinese hamster ovary cells (CHO cells)

-Media Preparation

-Cell Stains/ Isolation

-Laboratory techniques of modern cell biology

-Molecular dissection of cell structure and function Molecular Biology Laboratory Techniques

-Gel Electrophoresis

-Northern Blot

-Southern Blot

-Western Blot

-PCR-Polymerase Chain Reaction

Recombinant DNA Laboratory Techniques

-Basic Techniques of Molecular Cloning

-Screening of recombinant cDNA libraries

-Polymerase Chain Reaction

-Handled Restriction Endonucleases

-Gel Electrophoresis

-DNA sequencing

-Nucleic Acid Hybridization

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