Donghong Gao

Project/Program Manager

ad2u24@r.postjobfree.com • 410-***-****

Washington DC-Baltimore, MD 20777

Tech-savvy problem solver with 18+ years of cross-functional leadership skills and experience spearheading complex IT projects from conception to success. I led multi-disciplined contractor and engineer teams delivering innovative solutions that exceed expectations and optimize workflows. As a highly motivated and results-oriented Principal Engineer, I’m eager to translate my team and Project/Program leadership experience and management skills into a formal Manager role, utilizing my PMP and CSM certifications to build and lead the highly effective and collaborative team to navigate technical complexities and drive Project/Program success in dynamic environment.

Key Skills

•Full Software Development Lifecycle

•Project Management (PMP certified)

•Lean-Agile Methodologies (Scrum, Kanban)

•Stakeholder Engagement and Communication

•Team Leadership and Collaboration

•Quality Management and Assurance

•Risk and Cost Management

•Complementary Proficiency: Web Applications (Java, Spring Framework, HTML, CSS, JavaScript, React, Angular, PostgreSQL, Oracle DB, MongoDB, and Python), APIs and Protocols (REST, SOAP, HTTP/HTTPS, JMS, SFTP); Business Analysis, Testing and DevOps best practices (SAP Business Objects, Unit, Integration, Functional, Non-function, Defect management and reporting, Selenium, JMeter, Git, Jenkins, Docker and Kubernetes for Containerized Application, AWS); JIRA, Confluence, Microsoft Office Suite, Microsoft Project.

Career Experience

DrFirst.com Inc, Rockville, Maryland 2013 – 2023

Principle Engineer 2019 – 2023

Partnered with developers, testers, operations, and product owners to optimize CI/CD pipelines and handoff processes, reducing development and release times by 30% for complex programs with 20+ web app components.

Championed efficient project execution by collaborating with C-level executives, product owners, and development teams to define clear goals, scope, and detailed specifications. Led cross-functional teams to achieve high-quality implementation, successful deployment, and resolution of production issues, ensuring zero-rework deployments at a rate of two per year for complex programs with 20+ healthcare web on premise and cloud SaaS application components.

Spearheaded a system reliability revamp, optimizing production on-Call process for applications both on-prem and AWS, analyzing root causes of incidents, and provided solutions. For example, due to third party sunset legacy system, I coordinated external and internal senior management and engineers to deliver a strategic fix to prevent high-risk production downtime for company’s critical flagship e-prescribing product onboarding procedure, safeguarding potential service interruption and ensure smooth user experience for thousands of health providers.

Direct communication to senior and executive management for system design and implementation presentation, project status report, talent acquisition and performance evaluation.

Sr. System Engineer/Sr. QA Engineer 2013 -2019

Guided the transition of an 8-12 inhouse engineers and contractors, locating virtually in 4-country IPT (Integrated Product Team) from Waterfall to Agile, unlocking team peak performance to deliver successful products/program releases on time.

Led rigorous QA for critical healthcare programs like EPCS (Electronic prescribing of controlled substances) and PDMP (Prescription Drug Monitoring Program), slashing production legacy incidents by 80% and ensuring patient data security and regulatory compliance.

Empowered teams to deliver exceptional quality products through a culture of open communication and continuous improvement, spearheaded by insightful workshops and expert mentorship on technical system implementation, lesson learned, testing best practices and dynamic team routine.

Owned and Co-owned requirements and testing cycles for multiple microservice projects, proactive identifying and streamlining risk impact analysis, authoring clear, concise specifications and effective testing execution to improve productivity and output from development teams.

TeleCommunication Systems Inc, Annapolis, Maryland 1999– 2013

Developer/System Engineer/Senior Engineer

•Led the technical charge for successful federal government such as Department of Homeland Security Total Mobility Management and commercial initiatives (RFP/RFI) such as winning numerous awards of CMAS (Commercial Mobile Alert System) and SMSC (Short Message Service Center) in several service providers network, bridging the gap between business objectives and technical solutions through requirement analysis, system design and optimization and vendor collaboration.

•Delivered Telco Carrier Grade 99.999% reliability for complex systems through rigorous testing methodologies and partner/service provider collaboration, ensuring project success and exceeding client expectations.

•Active participating in standard bodies (ATIS 3GPP2, OASIS), contributing to industry standards development such as contributions have been standardized in 3GPP2 specification X.S0048-0 v1.0/TOA-1109 SMS over IMS and Co-invented two granted patents for innovative solutions in the Wireless industry.

Education

Master of Science in Computer Science Bowie State University, Bowie, Maryland, USA

Bachelor of Arts in English Literature East China Normal University, Shanghai, China

Certification

Project Management Professional (PMP®) – Project Management Institute (PMI)

Certified ScrumMaster (CSM®) – Scrum Alliance

Patents

“SMSC support for Alphanumeric Addresses in Heterogeneous Network “, Paul C., Donghong G. and Lewis T. Patent Application Number 13/374,356, filed with US Patent and Trademark Office, December 2011 and Publication Number US 201******** A1 issued August 2012.

“PrePaid Short Message Services Revenue Capture”, Donghong G. and Lewis T. Patent Application Number 13/396,170, filed with US Patent and Trademark Office, February 2012.

Awards

DrFirst MBA Program Graduate

Recognized for successful completion of the DrFirst MBA Program, demonstrating a commitment to advancing healthcare software, hospital, pharmacy and health insurance knowledge and skills in business administration.

DrFirst Badge of Honor Recipient

Honored with the prestigious DrFirst Badge of Honor, symbolizing outstanding dedication, contributions, and achievements within the organization.

TCS Inventor Award Winner

Awarded the TCS Inventor Award for two U.S patents granted innovative contributions and creative solutions, highlighting exceptional inventiveness and problem-solving abilities.

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