Safety Security Customer Service

*** ********** **.

Charles Town, WV *****

Phone 304-***-****

E-Mail ******.*******@*****.***

Arthur L. Cridler

Objective Apply for the position in Safety/Security Experience

September 2021 – Present

Valley Health System

Public Safety Sergeant

Virginia D.C.J.S. Certified

Safety and Security for Winchester Medical Center

Provide outstanding customer service using interpersonal and de-escalation skills

Receive and dispatch emergency/non-emergency calls by phone and radio. Respond to both Emergency and Non-Emergency requests for assistance. Safety Escorts for Staff, Visitors, and Patients

Shift leadership and Team Moral

Encourage all team members to have great teamwork. Take the initiative to recommend policy changes and implement any changes in policy

Assist Risk Management with any investigations or oversee such investigation. Payroll Management

Attendance Management

Council Officers to improve their performance.

Monitor Daily health checks for Safety/Security employees. Employee Evaluations

Badge Office Substitute (register for and control access) assign employee numbers.

take I.D. photos.

enter information for employee access control

make & issue employee photo I.D. cards and access control. Monitor and search video/surveillance systems as required. Exterior Vehicle driving Patrol.

Daily Team Assignments

Maintain Shift Records

Maintain the records for required training and assure all officers are in compliance

Certified to administer Public Safety N95 Mask Fitting CPR – AED/First Aid Instructor

Aggression Management Instructor (E.O.A.M.)

Regular Safety/Security Rounding

Respond to calls for Safety/Security Issues or concerns. Prepare and file Reports using written, verbal and/or computer skills. Review Reports filed by Shift Team Members

Monitor Patient/Visitor behavior on the campus.

Monitor Behavior Health Hearings (courtroom procedures) Certified in Aggression Management

Certified Instructor – teaching in all Valley Health Sites Certified for Taser, ASP, and Handcuffing

Other Duties as assigned

July 2021 –September 2021

Allied Universal Security

Security Officer

Valley Health Systems

Safety and Security for Winchester Medical Center

All duties as assigned.

March 2021 – July 2021

Sodexo Security Services Inc.

Security Manager

Proctor & Gamble Manufacturing

Inwood, WV

Supervision of Security Officers

Physical Security of the property perimeter

Supervision of “Truck Gate”/personnel

Supervision/Entry control of construction personnel/equipment on property Supervision of interior access control for Employees/Contractors/Visitors Direct enforcement of Security and Safety Rules for the contract holder and on- site contractors

Supervision of video control center personnel

Supervision/Direct Control of all parking areas

Direct inspection and control of exterior and interior access to secure and restricted areas of the plant

Supervision of Covid-19 screening personnel

Prepare and submit Incident Reports

Prepare and submit daily activity reports

Interact with all officers for engagement and elevation of moral Safety Tours/Walks

Other Duties as Assigned

July 2018 – March 2021

Allied Universal Security

Valley Health Systems

Security Officer

Safety and Security for Winchester Medical Center

All duties as assigned

Greet patients and visitors

Explain and enforce Valley Health and Covid-19 Rules Genral Motors PDC 51

Martinsburg, WV 25403

Security Chief

Responsible for all security and safety operations Teach orientation and safety for all new security personnel Supervision of all security personnel

Compose, submit safety, security, and financial reports to the local, regional and national agencies for General Motors and Allied Universal Services. INOVA Loudoun Hospitals

44045 Riverside Parkway

Leesburg, VA.20176

Security Account Manager

Security Site Supervisor

Substitute Account Manager

Previous Positions – Officer & Shift Supervisor

Hospital Security and Safety

Direct Supervision of Supervisors

Promote Communication with Security Officers

and INOVA Personnel

Order/distribute Officer’s Uniforms (all Loudoun Sites) Prepare and submit Management reports (Both for Allied Universal and INOVA) Interview and Hire new Officers (using the iCims system) Personnel Scheduling (using the WinTeam system)

Personnel Payroll Management

Manage, Monitor and Use the Electronic Security Systems Access, Monitor and search Camera monitoring Systems Maintain Personnel Moral

Serve as a member of several INOVA guidance/steering Committees Serve as a Liaison with Hospital Construction Managers/Supervisors Promote Good relations between Security and the various INOVA Departments Daily operation of Security Cameras, Electronic Door Security and Alarm Systems

CPI Certified

DCJS Certified

CPR / AED Instructor

First Aid Instructor

Daily Over-site of the Hospital Safety and Security for all Departments and visitors of the facility.

Enforce the rules and regulations as set fourth by Allied Universal Security and INOVA Hospital

Public relations

July 2017 – July 2018 (Company Sold)

U.S. Security Associates

44045 Riverside Parkway

Leesburg, VA 20176

Security Shift Supervisor

Hospital/Personnel Safety

Promote Efficient Communications

Personnel Supervision

Personnel Scheduling

Report Preparation and Approval Of Incident Reports Shift Moral

Hospital Security

DCJS Unarmed Security

CPR/AED – Instructor Certification

First Aid – Instructor Certification

CPI Certification

HSO Certification

Day to Day Security operations in the Hospital Setting Public Relations

Problem solving

Prepare Incident reports

January 2016 – July 2017 (Company Sold)

ODS Security Solutions

44045 Riverside Parkway

Leesburg, VA 20176

Hospital Safety and Security

DCJS Unarmed Security

CPR/AED – Instructor Certification

First Aid – Instructor Certification

CPI Certification

HSO Certification

Completion of In-house Training/Testing

Day to Day Security operations in the Hospital Setting Public Relations

Problem solving

March 2000 – February 2017

Jefferson County West Virginia Sheriff’s Department 102 Industrial Blvd.

Kearneysville, WV 25430

Special Deputy

Court Bailiff

Courthouse Safety and Security

Transport Guard

Mental Hygiene Transport

Prisoner Transport

Department trained and certified in the use of handcuffs, leg shackles, and Physical restraint.

Firearms trained and certified.

Certified by The West Virginia Supreme Court in Courtroom control of all participants, using voice/physiological applications, pressure point Control, physical restraints, and proper application and use of a Taser. Certified by The West Virginia Supreme Court in proper Courtroom policies and procedures as well as Courtroom Security

**May 2008 – March 2014

Hollywood Casino at Charles Town Races

750 Hollywood Dr.

Charles Town, WV 25414

SAFETY and SECURITY

Security Manager

Supervise/manage daily casino security operations

Supervise Racing Security Employees

Schedule, Interview, and Hire Security Officers

Schedule and Instruct Basic Security Officer Training C.P.R. /A.E.D. Instructor

Barn Area Training Class as well as coordinating all other security training. Teach alcohol awareness classes (T.I.P.S. & T.O.P.S.) Enforce all rules and regulations set forth by the WV State Lottery Commission and WV State Racing Commission as well as those established by Penn National Gaming and Hollywood Casino at Charles Town Races

Establish and maintain a safe place of assembly and a safe workplace. Notary Public

*2000 – February 2012

H&R Block Inc.

1323 Edwin Miller Blvd.

Martinsburg, WV 25405

Seasonal Manager / Tax Preparer

Daily operation of the office (Four Offices)

Employee management and scheduling

Marketing

Customer relations

Federal and State Tax Prep.

Tax Law Instructor

**2005 – 2009 (lack of work)

Richards Bus Lines Inc.

311 Mechanic St.

Luray, VA 22835

Motorcoach Operator

Over-the-road Coach Operation

Prepare and submit Interstate Mileage Documents

Prepare and submit daily Driver Log sheets

Prepare and submit daily Vehicle Inspection reports

**2003 – 2006 (out of business)

Dominion Charter Inc.

65 Emerald La.

Front Royal, VA 22630

Motorcoach Operator

HVAC maintenance and repair

Over-the-road Coach Operation

Prepare and submit Interstate Mileage Documents

Prepare and submit daily Driver Log sheets

Prepare and submit daily Vehicle Inspection reports

**1996 – 2003 (out of business)

Heartbeat Tours

46 Willingham Rd.

Charles Town, WV 25414

Co-Owner

Manage daily operations

Hire and Manage personnel

Motorcoach maintenance and repair

Schedule and Dispatch Drivers

Form and Maintain driver files

File Fuel Tax Reports

Evaluate Driver Skills

Marketing

Assure compliance with Federal and State Regulations

**1983 – 2002 (disabled)

The City of Martinsburg Fire Department

200 N. Raleigh St.

Martinsburg, WV 25401

Firefighter/Medic

Fire Marshall

Serving for both the City and State as Fire Marshall Answer Emergency Fire and Rescue Calls – write and file incident reports as required

Building Inspections

Fire Code and A.D.A. Enforcement – issue notice of violation citations Journeyman Firefighter Certified

Confined Space Rescue Certified

White Water Rescue Certified

Station Maintenance

Vehicle Maintenance

Teach Safety and Fire Rescue Classes

Many other certifications not listed

**1984 – 1986 (part time)

Berkeley County Board of Education

401 S. Queen St.

Martinsburg, WV 25401

Substitute Bus Driver

**1980 – 1996 (out of business)

L&L Coach Lines Inc.

1050 Kuhn Ave.

Hagerstown, MD 21740

Motorcoach Operator

HVAC maintenance and repair

Assist with bus maintenance

Over-the Road Coach Operation

Prepare and submit Interstate Mileage Documents

Prepare and submit daily Driver Logs

Prepare and submit daily Vehicle Inspection reports Driver Training

1983 – 1988 (part-time)

Charles Town Turf Club

Ranson, WV 25438

Security Manager

E.M.S. Worker (Medic)

Racing Surface Safety, Rescue/EMS & Security

Paddock Area First Aid/EMS

Patient Stabilization

Arrange Emergency Transportation

Greet/Treat Guest with Injury/Illness

Prepare and submit State, Local, and EMS Incident Reports

**1982 -1983 (part-time)

The Home Center Inc.

283 W. Main St.

Hancock, MD 21750

Technician

Home Appliance Service/Repair

**1979 – 1983 (Schedule Conflicts)

Morgan County Board of Education

714 S. Washington St.

Berkeley Springs, WV 25411

Substitute teacher

School Bus Driver

**1977 – 1980 (out of business)

Blue and White Bus Service Inc.

Altoona, PA

Motorcoach Operator

Over-the-Road Coach Operation

**1979 – Present

R.E.S.A. VIII

109 S. Martin St.

Martinsburg, WV 25401

Instructor

Teach Emergency Medical Technician Classes

Prepare Students for Testing by National Registry of E.M.T. Administer Practical Testing for National Registry of E.M.T. Teach First Aid

Teach C.P.R.

Teach Safety Classes

*1970 – 1977 (out of business)

Franklin Motorcoach Inc.

Fairfax, VA

Motorcoach Operator

Over-the-Road Coach Operator

**1965 – 1979 (out of business)

Vienna Appliance Sales And Service Inc.

Vienna, VA 22180

Vice President

Technician Dispatch

Order Service Parts

Customer Relations

Home Appliance Technician

Home Appliance Sales

Prepare Service Orders/Invoices

Inventory Management

Personnel Management

**1965 – 1972 (relocation)

Fairfax County School System

Transportation Department

Fairfax, VA

School Bus Driver

Education

1979 – 1982

Shepherd University

Shepherdstown, WV

Physiology

Paramedic/Rescue (Too much to list)

Fire Service Training (Too much to list)

N.F.P.A. and WV State Fire Code

White Water Rescue

**1963 – 1967

James Madison High School

2500 Chain Bridge Rd.

Vienna, VA 22180

Interests Hunting, Fishing, Horses, Chickens, Gardening, Cooking and Wood working. I am a member of the Izzak Walton League, The Loyal Order of the Moose, an active member of the Fraternal Order of Police and The Citizens Volunteer Fire Company. Qualifications

I have a greatly diverse background in the area of Hospital, Courtroom and Casino Security/Procedures, Private Industry Security, Public Safety, commercial transportation, building code, fire code and ADA enforcement.

I have successfully completed several courses too many to list) in Building Inspection (BOCA), Fire Code Compliance (NFPA) and Public and private sector Safety. Other certification classes include but not limited to Administration of Substance Abuse Programs, several Commercial Transportation Maintenance/Repair Programs, Employee Management and Scheduling, Public Crisis Management, Employee Recruiting and Retaining Public Relations & Marketing.

I have spent many years working with the public and in the public eye. During this time I have functioned as: Safety/Security Officer/Supervisor/Manager, West Virginia State Fire Marshall, Firefighter/Paramedic, Public Safety Instructor, City Fire Marshall, Deputy Assistant WV State Fire Marshall, First Aid Instructor, EMT/Paramedic Instructor, CPR/AED/ALS Instructor, Tax Office Manager and Tax Law Instructor, Special Deputy Sheriff. My work record is regular and steady. I make it a practice to be where I should, when I should, as long as I should, and doing what I should. I have a EXCELLENT work record in both the public and private sector.

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