Customer Service Shop Supervisor
Resume:
PHILLIP
KOMISARCIK
P
K Merrillville, IN *****,
ad2u0e@r.postjobfree.com
PROFESSIONAL SUMMARY
Resourceful and dependable Shop Supervisor/Service Writer able to handle fast-paced Automotive/Truck Repair Shop work. Keep team and equipment ready for daily demands with regular training and preventive maintenance. Well- organized in assigning tasks and coordinating schedules. Meticulous recordkeeper and determined problem-solver. SKILLS
• ASE Master Certified Tech 25+years • Safety Management & Procedures • Estimating & Sales Consultant
• Point of Sale Systems • Budget Adherence • Vendor Engagement
• Staff Recruitment • Customer Service • Employee Management EXPERIENCE
Shop Supervisor May 2022 - November 2023
Yellow Freight Chicago Heights, IL
Coordinated repairs on all equipment, generate repairs & work orders to team members and review for safe, clean, and acceptable fleet equipment within company safety procedures.
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Executed the efficient movement of inbound Tractors, Trailer, & Converters through quick service lane. Set up and manage outside vendor repair calls for road service Nationwide.
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• Motivated employees to reacher higher performance levels and exceed production targets. Managed shop parts and supplies, keeping inventory within ideal minimum and maximum levels. Oversaw clean, neat and customer-ready shop, keeping areas organized and presentable.
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Tool Repair November 2021 - May 2022
Modern Forge Indiana Merrillville, IN
Maintained and cleaned tooling(dies) and warehouse to minimize safety risks and maximize production. Assemble & disassemble tooling & dies.
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Prepped newly manufactured dies for use in production. Maintained die surfaces while in production. Forklift & Overhead crane operation.
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Automotive Shop Manager February 2018 - November 2021 Southlake Body Auto Repair & Towing Hebron, IN
Covered shop demands with well-organized team schedules and employee assignments. Maintained financial and administrative controls, accurately tracking funds and keeping records current.
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Communicated with customers regarding work orders, estimates and repair completion dates. Organized regular inventory counts to keep records accurate and identify supply needs or loss points.
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Automotive, light and medium duty engine diagnostics & Indiana Certified Emissions Repairs. Chassis & Suspension repairs. Wrecker operation with Police rotation. Fork lift operations.
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Service Manager July 2016 - January 2018
JD Byrider Merrillville, IN
Managed all service documentation, including work orders, employee timecards, and warranty approvals. Handled escalated customer issues with sound business acumen and focus on customer satisfaction.
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Protected staff and customer property through enforcement of all safety regulations and OSHA requirements. Trained and mentored technicians to deliver superior service with focus on quality and safety.
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Service Manager August 2012 - October 2015
Car's Plus Highland, IN
Explained cost and time requirements in detail and requested customer authorization prior to completion of unexpected repairs.
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Participated in service training programs to further develop knowledge and skills. Diagnosed & repaired failures of automotive mechanical and electrical systems. Alignment & assessment of wrecked and damaged vehicles.
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Parts Specialist July 2011 - August 2012
Archie's Auto Rcyclers Merrillville, IN
Documented orders, processed payments, and maintained sales records. Identified proper replacement parts by inspecting old parts, leveraging parts knowledge, and performing research through manufacturers and other sources.
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• Forklift & payloader hydraulic repairs. Forklift & payloader operator. Tow truck & flatbed operator. Disassembled vehicles. Automotive Service Manager September 2000 - July 2011 AutoFix/Duke of Oil Munster, IN
Championed new policies and regulations to minimize production errors and incidents. Maximized employee performance with hands-on training and close mentoring.
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Managed daily workloads by organizing schedules and delegating tasks. Investigated customer complaints, identifying and changing processes to remove faults.
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Automotive Service Technician June 1982 - August 2000 VIP Automotive Merrillville, IN
Troubleshoot and diagnosed mechanical problems with computerized diagnostic equipment. Automotive/Light Duty & Medium Duty truck repair and maintenance.
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Wrecker/Flatbed operator. Wreck Master Certified; Police rotation list; phone/radio dispatch; wrecker repairs & maintenance. Hydraulic repairs.
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EDUCATION
Automotive Technology June 1984
Allied Institute of Technology, Chicago, IL
High School - Automotive Training (Gary Career Center) June 1982 Merrillville Senior High School, Merrillville, IN
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