Customer Support Technical
Resume:
David Lee
*******@*****.***
*** ****** **. *** **** CA 95119
U.S. Citizen/ Bilingual Korean
Summary
Personable and knowledgeable Semi-conductor equipment Field.
Technical/ Customer support specialist and Procurement Sector with over 25 years of experience assisting customers with various hardware and software related issues.
And the entire process from raw component materials for semiconductor equipment to assembly and testing, ensuring the highest level of customer satisfaction.
Provided in-depth technical support, Service and Logistic to clients.
Seeking to provide technical, Procurement expertise to Leading Global Semiconductor Company.
Work Experience
Technical Provider/ Consultant- Remote
Jan 2023 ~ Current
Michi. Inc. Korea
-Key Qualifications & Responsibilities
Analysis and Support product concept and planning
Joint work with sustaining and Design engineer
Identify Issues, report root cause.
Product Analysis, prioritize reliability within Specification.
Escalate issues to Engineering and Marketing Engineering
Forecast, Leadtime, Coordination Product and lifecycle analysis.
Technical Consultant - Remote
May 2005 – Dec 2022
TSNCUSA. Busan Korea
Key Qualifications & Responsibilities
Identified and recommend New Product
Planned and executed new product within schedule.
Follow up Design and integrate Production.
Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.
Coordinated with Level 1 technical support specialists to take over calls outside their level of support.
Escalated support in the most crucial circumstances and after considerable time had been spent on.
Technical/ Customer Support Specialist II - NPI
April 1994 – April 2004
ASML San Jose CA
Key Qualifications & Responsibilities
Field Engineer with technical support for current and past software/ hardware.
Assisted clients with general support for hardware, peripherals and external software/ hardware.
Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support.
Initiated Advisory to Design, MFG QA, Technical Support, Marketing.
Initial On-site Support and management
24/7 On call support
24/7 travel ready support
Education
-Bachelor of Arts: Business
San Jose State University, San Jose CA.
Relevant Coursework:
Managing business and system. Quality Design and control.
-Bachelor of Science: Electrical Engineer, Nuclear Power Plant
Choongang University, Korea
Relevant Coursework:
Electrical engineering, Nuclear Power Plant design
Key Skills
Software Troubleshooting & Problem Solving
Phone & Email Technical Support
Communication & Interpersonal Skills
Creative Thinking Skills
Bilingual support.
APICs, Procurement, Logistic
Site Support Experience.
-Busan, Samsung, SK Hynix, DongBu, Korea
-Philips, Nijmegen Netherlands
-Intel, Kiryat Gat Israel
-Micron, Boise Idaho USA
-Chattered, Singapore
-ST. Crolles, France
-ST. Agrate and Catania, Italy
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