BRANDON E. BOGGS

**** **** ***** **. ***** ALTO, WV 25264

ad2ty7@r.postjobfree.com 304-***-****

Skills

Network Technician/Administration

PC hardware/Peripherals/Software Support

Supervising

Knowledge of LAN/WAN

Utilizing Remote Assistance

Utilization of Active Directory

Laptop/Smart Phone screen replacements

Microsoft Office Professional 2007, 2010, and 2013

Microsoft Windows 95, 98, 2000, XP, 7, 10

Microsoft Windows Server 2012 R2

Web Development skills

Microsoft Visio skills

PC/Email Migrations

Customer Service Skills

PC Software/Hardware Upgrades

Server Maintenance and installations

Data Encryption

Power Point Presentations

Experience in RDBMS using SQL and Oracle

Dashboard Monitoring

Utilization of SAM (Scheduling Analysis Management)

Skilled in Microsoft Outlook

Over-the-phone Technical Support

Built and customized PC's and fresh installs of Windows OS software for over 20 years

Virus/Malware Removal

VMware

PC Preventative Maintenance

SCCM Utilization

Skilled in GitHub

Skilled in Linux and Bash

Advanced skills in Java

Skilled in Structured Cabling

Skilled in javascript

Wireless network technician

Skilled in HTML, CSS and mySQL workbench

Skilled in Intellij and Eclipse

Skilled in working with RDBMS and Oracle

Skilled in Service Now ticketing system

Coordination with ISPs to complete projects

Performing cable runs with network cabling

Terminating network cables into SM boxes

Alarm System Installations

Rack and stacking Modems, Switches, store amplifiers, cradlepoints, etc

Troubleshooting end-user issues.

Performing circuit cutovers

Experience:

Freelancer/Contractor

Feb 2018 – Present

PC/Network Technician

Responsibilities

4.8 star out of 5 star rating over 500 service orders completed

146 companies contracted through and 86 as a preferred contractor

Smart Phone screen replacement

Web Development using notebook++, HTML, CSS, SQL and Java Script

Running data cabling and punching down cables on patch paneling and Keystone Jacks and all structured cabling duties.

Installations of P.O.S devices usually all-in-one PC’s and working with service desk to configure.

Windows 7 and 10 Migrations including PxE boots and windows installs, naming PCs, commissioning PCs, Decommisioning PC’s, adding PCs to Domain, bringing PCs on Active Directory and SCCM/Microsoft System Center Configuration Manager, signing on with Domain or local admin rights and granting local policy in the AWS, configuring PC including connecting to the correct network, correct power settings on/off/sleep options, remotely connecting to users current PC using Anydesk or Windows Remote Desktop, assigning static IP’s if required, look at the many users current software installed at one time using powershell and push/install the newest versions of the software available on SCCM or online if the software is not available on SCCM if security permits, have user deliver old PC/Laptop to you in order to migrate all of the data the user has from the old device to the new if being replaced or another option to do it remotely would be to log on to a server and add a folder called “dataWindowsWhateverVersion” and log into users PC and search for the correct server on the network and log on to the server and drag all of their relevant data over to the folder into the server and drop it and then log out of the server and the old PC and log onto the server with the new PC and drag that data back over onto the new PC/Laptop usually copying data from the Desktop, Downloads, Documents, Favorites, and Misc Folders, use labeler to add name of PC on the PC/Laptop itself, and deliver the new PC/Laptop to End User, Decommision the Old PC by removing it from Active Directory, sometimes remove the hard drive to destroy, using software to wipe the data, or just recycling the old PC.

Experience using Windows server 2012 R2 and Windows server 2016

Assisting clients with Network and Telecommunications devices such as servers, routers, switches, firewalls, zone directors, PBX phone systems, POTS lines and cradlepoints, etc.

Adding Users on Microsoft Exchange Server

VPN configuration and utilizing absolute secure access and checkpoint VPN software.

Utilizing VMware and VirtualBox as virtual machines to utilize different operating systems such as Linux/Unix.

Thermal Label Printer Repair, Color Laserjet Printer Repair, Receipt Printer Repair

Wireless site surveys and signal strength testing, Installations of wireless network equipment such as routers, hubs, switches, bridges, repeaters, VPN’s, Network Amplifiers, checking RF links, evaluating network security, scripting in Bash, management of Palo Alto and Juniper Firewalls.

list of jobs/duties available upon request since there are much too many to add here.

United Parcel Service (Contractor)

Feb 2017 – Feb 2018

TSG Specialist

Responsibilities

Utilizing SAM to schedule work daily and submitting schedule to Supervisor for review.

Providing Customer Service/technical support remotely or in the field service to over 300 customers.

Providing software and hardware installs and upgrades as well as training end users.

Creating several types of diagrams in Microsoft Word and Microsoft Visio to create including Use-Cases and Network Maps and building maps for new hardware installations.

Utilizing HDFS and PDT ticketing systems to troubleshoot and solve issues reported by customers and providing real time status updates in the process.

Updating knowledge base in HDFS so other technicians can reference solutions to problems.

Performing many types of workstation builds for different operational areas in the hub.

Providing on-call support 24 hours a day.

Switch configuration and installations, Cisco router configurations and installations, Building active directory forests, Access Point Configuration and Installation, Server Configuration and installations, Smart UPS configuration and Installation, Spa-label printer configurations and installations, Network printer configurations and installations, Mapping printers, mapping network drives, creating print queues on print servers, utilizing application installs from application servers and upgrades, port forwarding, troubleshooting Nortel Phone Systems, coordinating work with ISP’s to solve problems, ordering hardware and software through OASIS, Disposal of hardware through SOCS, Granting user rights in Active Directory, Granting user access to end users and providing credentials, Working with External Customers, and much more.

Freelancer/Contractor

Feb 2015 – Mar 2016

PC/Network Technician

Responsibilities

PC Technician

Smart Phone screen replacement

Web Development using Word Press

Running data cabling and punching down patch paneling and data ports

Installations P.O.S devices

Windows 7 Migrations

Windows server 2012r Installs and configuration of Active Directory and DNS.

Assisting client setups of LAN, servers, routers, switches, CAT5 cable management, NIC controller installations

Adding Users on Microsoft Exchange Server

VPN configuration

Thermal Label Printer Repair, Color Laserjet Printer Repair, Receipt Printer Repair

Adding users to Microsoft 365

Tolt Solutions Incorporated, Roanoke VA

April 2014 – Oct 2014

Regional Deployment Installer II/Service Technician

Responsibilities

Installation of P.O.S equipment, thin-clients, and switches, routers, servers, co-controllers, wireless access points, master controllers, Juniper hardware, ran CAT5 cable, ran fiber optic cabling.

Tracking inventory and shipping/receiving equipment.

Supervising field nation contractors

POS tech using schematics to set up printers properly, using schematics for other installations such as HP 5412 switches, master and co-controllers, blade servers, UPS backups, routers, cash registers, lane hawks, scales and Pin Pads.

Worked with Tel-Ade (telecommunications) during remodels to jointly monitor progress of low voltage cabling and reading blueprints to install what device to what port in various locations throughout Kroger stores.

Contacted different service providers as necessary when there was a network related issue on the service provider side.

Escalated network issues to a higher level as needed.

WV Division of Highways and Motor Vehicles, Charleston WV

Jan 2013 – April 2014

Programmer Analyst I Contractor

Responsibilities

Full-Stack programming in Java, Javascript, SQL, HTML, CSS, Linux, Chocolatey

Interfaced with cross-functional team of business analysts, developers, and technical support professionals to determine comprehensive list of requirement specifications for new applications.

Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.

Compiled, tested, and debugged programs.

Analyzed requirements and designed, developed and implemented software applications for multiple departments.

IMS mattress Solutions

Jan 2012 - May 2012

Help desk/Desktop support Internship

Responsibilities

Tier I Help desk support

Windows 7 from Windows XP migration

Application installations and set ups

Level 1 help desk problem resolution

Windows Remote Desktop

Installing and maintaining software apps

Setting up VPNs

Factory reimaging of laptops

Learning how to communicate with end users

Education:

Marshall University BBA: Management Information Systems 2010 - 2012

*Dean’s list 2011, 2012*

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