Michael Lucado

Metairie, LA

504-***-****

ad2ty3@r.postjobfree.com

Customer Support

Summary of Qualifications

Experience with internal and external customers

Documentation skills

Leadership experience

Certified in CompTIA IT Fundamentals+

Experienced in planning/prepping

Completing course in CompTIA A+

Experience

Safety Specialist

Southeastern Freight Lines New Orleans, LA 2014 - 2020

Leadership for over 200 associates

Documentation of compliance for OSHA, FMCSA, LDOT and EPA

Analyzing data for statistics

Training new associates on processes and compliance

Installation of new software in equipment

Received three Quality Achiever awards from the company.

Received two Eagle awards from the company.

Driver/Driver Trainer

SNL Distribution New Orleans, LA 2012 –2014

Responsible for staying FMCSA compliant.

Trained new associates on routes and procedures.

Serviced customers and coordinated timing with various warehouses.

Education

September 2021 – December 2021

CompTIA IT Fundamentals + Certification, Delgado Community College

Learned fundamentals of IF including some networking and light security.

Activities

Volunteer with Animal Helper New Orleans

Experience in evaluating possible adopters, setting appointments.

Volunteer Coach Delta Park Basketball

Experience with training basketball players, de-escalating situations between players, and time management.

American Pool Players Association

Captained 3 teams to high point championships.

Captained 1 team to Southeast Regionals.

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