Elizabeth Goodrich

Jackson, TN *****

ad2txz@r.postjobfree.com

+1-731-***-****

Work Experience

Customer Service Representative

WEBHELP - Remote

October 2021 to Present

I assist customers with stock checks, order statuses, and rescheduling deliveries Customer Service Representative

DISYS - Remote

June 2021 to September 2021

I answered calls and assisted customers with their tech support needs Operator

AnswerNMC - Atlanta, GA

June 2019 to March 2021

• Medical Answering Service for Doctor Offices all over the United States

• Attained a Leadership Position based on my call volume and proficient customer satisfaction ratings

• Maintained an excellent customer rating with the implemented survey system.

• Actively involved with the implementations of standards for excellence. Call Center Representative

Randstad Whirlpool

June 2020 to September 2020

I took service calls for customers with broken appliances. Assisted in troubleshooting and upsold extended warranties

Operator

Complete Answering Service - Jackson, TN

July 2014 to June 2019

Answered an average of 190 calls per day by addressing customer inquiries, solving problems and providing new product information.

• Politely assisted customers via telephone

• Provided elevated customer service to generate a loyal clientele

• Developed reputation as an efficient service provider with high levels of accuracy

• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

• Ensured superior customer experience by addressing customer concerns demonstrating empathy and solving problems and issues on the spot.

• Managed a variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

• Directed calls to appropriate individuals and departments. Transcriptionist

MedRec Medical - Jackson, TN

July 2005 to July 2015

• I worked in a home office setting and did medical transcription for area Doctors.

• When dictation was completed, I returned materials to offices. Education

High school diploma

Jackson Central Merry High School - Jackson, TN

1993 to 1997

Skills

• Transcription

• Medical Office Experience

• Customer Service

• Medical Terminology

• Customer support

• Windows

Assessments

Customer focus & orientation — Proficient

June 2020

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient

Front desk agent (hotel) — Highly Proficient

June 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Work style: Reliability — Expert

July 2020

Tendency to be dependable and come to work

Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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