Customer Service Representative

Cathy Richards

Renton, WA *****

Phone: 206-***-****

Email: ***************@*****.***

Objective:

Enthusiastic customer focused Phlebotomist seeking a positon in a facility where knowledge and experience can be utilized as well as enhanced.

Experience:

Perform routine blood draws using standard procedures including venipuncture and capillary techniques, using standard equipment such as vacationer tubes and sleeves, tourniquets, syringes and butterfly needles on adults, children and infants

Organize laboratory request slips for daily blood collections and shop specimens

Interact directly with patients to obtain information for laboratory records, explain procedures and allay fears

Complete test requisition including transcription of client test orders

Facilitate unobserved collection of urine specimens

Specimen collection ensure correct labeling and storage

Ensure the sanitation and maintenance of medical equipment

Prepare and process paperwork associated with specimens and laboratory tests

Work History:

Customer Service Representative: Brown Bear Carwash, City, State (08/2015-06/2021)

Greet customers courteously, explain available wash services, process payments and insure satisfaction

Carry out visual inspection of vehicles to confirm appropriate condition for services

Pre-wash exterior areas of cars; scrub heavily soiled and hard to reach areas of vehicles

Carry out maintenance of equipment to ensure safety and compliance

Perform cleaning of facility and ensure company policies and procedures are adhered to

Maintain and organize supply inventory

Education:

Phlebotomy Technician Certificate: Pima Medical Institute, Renton, WA (Currently Pursuing)

Certifications:

Washington State Medical Assistant and Phlebotomist Certification (In Process)

HIPAA, OSHA Blood Borne Pathogens and HIV/AIDS 7 hour training Certificate (Date Issued, 01/2022)

American Heart Association Adult and Child CPR/BLS Certification (Expires, 01/2024)

Additional Skills:

Ability to prioritize work load while at the same time insuring customer satisfaction

Recording vital signs and medical history

Electronic software packages to preform patient demographics and test order

Ensure customer comfort and satisfaction

Contact this candidate