Customer Service Team Leader
Resume:
Alexia Wallace ***** Ned Ct Apt **
Charlotte, NC 28273
*************@*****.***
Profile
A highly motivated individual and recent graduate, with a Bachelor of Science in Education; possessing time management and motivational skills. An effective team leader with an ability to effectively manage and increase productivity within the team. A self-motivated individual with the ability to work under minimal supervision; equipped with exemplary organizational skills, and the ability to communicate and collaborate effectively with co- workers.
EXPERIENCE
GIADA(Georgia independent automobile Dealers
Association, Lithia Springs, Ga — Q & A
May 2018 - January 2023
Deployed technical and project management consultants to projects with client companies in all business sectors. Worked with employees on career development plans, skill building, and placement onto project opportunities maximizing career growth experience. Interviewed job candidates and conducted new employee orientations and other onboarding activities. I enjoyed this job.
Customer service -Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Southwire, Villa Rica, Ga— cabling operator
January 2021 - September 2023
The Cabler 1 Operator is a medium skilled role that is responsible for safe and efficient operations of the machine, including loading/unloading reels, making hook splices, reading and interpreting production orders, selecting, identifying and installing tooling to meet production order specifications, adjusting lay length and binder tightness, loading binder, loading llers and operating longitudinal taping head. New Hope Treatment Center, Rock Hill, SC- residential counselor September 2023- Current
SKILLS
Microsoft Excel
Ability to Multitask
Effective Time
Management
Adaptability
Computer Skills
Ability to Work in a Team
Communication Skills
Microsoft Office
Upselling
Customer Support
Merchandising
Communications
Management
Prioritization
Account Management
Customer Retention
Payment Processing
Written Communication
Customer Service
Customer Satisfaction
To be successful as a residential counselor, you should have excellent emotional intelligence and interpersonal skills. Top candidates will be passionate about serving those in need. Supervising residents and ensuring their safety. Fulfilling any reasonable requests made by residences. A residential counselor is responsible for overseeing the day-to-day activities of a facility or shelter. This includes monitoring the actions of the residents under his or her care.
Mental health counselor- I generally supervise and interact with children or teenagers, assisting them in resolving problems and ensuring their physical and emotional needs are being met. Youth counselors specialize in a mental health area such as childhood depression, abuse or ADHD. YOUTH DEVELOPMENT COACH, Freedom King Mission, Villa Rica May 2018 - Present
Conduct classes on fitness and nutrition
Taught students proper exercise and techniques
Motivated students to participate in various physical activities Conducted training sessions in order to utilize and effectively roll out unorthodox ways of learning regarding the environment
EDUCATION
Chapel Hill High School, Douglasville, Ga— diploma August 2013 - May 2017
I got the leadership award 3 years in a row. I was on A & B honor roll freshman and sophomore year
Southern Union State Community College, Wadley, AL — Associate Degree
August 2017 - May 2019
Associate degree in science Auburn University of Montgomery, Auburn University at Montgomery,AL
August-2019-May 2022
Bachelor degree in science education .
I also intern for Infinity Sports Connection spring semester of 2022 Scheduling
AWARDS
Honor roll in high school
Dean’s list Sophomore/ junior
in college
LANGUAGES
English
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