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Customer Service Team Leader

Location:
Charlotte, NC
Posted:
January 16, 2024

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Resume:

Alexia Wallace ***** Ned Ct Apt **

Charlotte, NC 28273

678-***-****

ad2tvb@r.postjobfree.com

Profile

A highly motivated individual and recent graduate, with a Bachelor of Science in Education; possessing time management and motivational skills. An effective team leader with an ability to effectively manage and increase productivity within the team. A self-motivated individual with the ability to work under minimal supervision; equipped with exemplary organizational skills, and the ability to communicate and collaborate effectively with co- workers.

EXPERIENCE

GIADA(Georgia independent automobile Dealers

Association, Lithia Springs, Ga — Q & A

May 2018 - January 2023

Deployed technical and project management consultants to projects with client companies in all business sectors. Worked with employees on career development plans, skill building, and placement onto project opportunities maximizing career growth experience. Interviewed job candidates and conducted new employee orientations and other onboarding activities. I enjoyed this job.

Customer service -Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Southwire, Villa Rica, Ga— cabling operator

January 2021 - September 2023

The Cabler 1 Operator is a medium skilled role that is responsible for safe and efficient operations of the machine, including loading/unloading reels, making hook splices, reading and interpreting production orders, selecting, identifying and installing tooling to meet production order specifications, adjusting lay length and binder tightness, loading binder, loading llers and operating longitudinal taping head. New Hope Treatment Center, Rock Hill, SC- residential counselor September 2023- Current

SKILLS

Microsoft Excel

Ability to Multitask

Effective Time

Management

Adaptability

Computer Skills

Ability to Work in a Team

Communication Skills

Microsoft Office

Upselling

Customer Support

Merchandising

Communications

Management

Prioritization

Account Management

Customer Retention

Payment Processing

Written Communication

Customer Service

Customer Satisfaction

To be successful as a residential counselor, you should have excellent emotional intelligence and interpersonal skills. Top candidates will be passionate about serving those in need. Supervising residents and ensuring their safety. Fulfilling any reasonable requests made by residences. A residential counselor is responsible for overseeing the day-to-day activities of a facility or shelter. This includes monitoring the actions of the residents under his or her care.

Mental health counselor- I generally supervise and interact with children or teenagers, assisting them in resolving problems and ensuring their physical and emotional needs are being met. Youth counselors specialize in a mental health area such as childhood depression, abuse or ADHD. YOUTH DEVELOPMENT COACH, Freedom King Mission, Villa Rica May 2018 - Present

Conduct classes on fitness and nutrition

Taught students proper exercise and techniques

Motivated students to participate in various physical activities Conducted training sessions in order to utilize and effectively roll out unorthodox ways of learning regarding the environment

EDUCATION

Chapel Hill High School, Douglasville, Ga— diploma August 2013 - May 2017

I got the leadership award 3 years in a row. I was on A & B honor roll freshman and sophomore year

Southern Union State Community College, Wadley, AL — Associate Degree

August 2017 - May 2019

Associate degree in science Auburn University of Montgomery, Auburn University at Montgomery,AL

August-2019-May 2022

Bachelor degree in science education .

I also intern for Infinity Sports Connection spring semester of 2022 Scheduling

AWARDS

Honor roll in high school

Dean’s list Sophomore/ junior

in college

LANGUAGES

English



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