Customer Service Data Entry

Cynthia L. Ward

P.O. Box **

Kalama, WA *****

360-***-****

**********@*******.***

PROFESSIONAL SKILLS AND QUALIFICATIONS:

• 15+ years of experience working with the general public providing excellent customer service

• Assessing and meeting customer’s needs, provide direction to appropriate staff or department

• Cash handling experience includes; cash, checks, money orders, debit/credit card processing, and night drops

• Conflict resolution experience understanding and defusing upset customers and assist them in a resolution to their issues

• Solid written, oral, and verbal communication skills

• Computer skills include the use of Microsoft Word, Outlook, data entry, internet web search, and I can also learn to use propriety software

• Correspondence creation, responding and sending email, calendar creation and maintenance, updating files/folders

• Office equipment use including; Multi-line phones, printers, faxes, computers, scanners, copiers, 10 Key, shredders

• Adhere to company policies, procedures and practices, trained for confidentiality

• Known to be a team player, however I can work well independently

• Solid references, able to pass background, valid driver’s license, reliable, accountable, dependable, and trustworthy

• Currently hold Property and Casualty Insurance License in the State of Washington and Oregon

EMPLOYMENT HISTORY

WORKFORCE EXPERIENCE

Insurance Agent, American Family Insurance, Longview, WA 06/2018-Present

• Answering multi-line phones, compose and send out correspondence, compiling information to create reports, application determination, rate quotes, write up policies

• Provide excellent customer service to internal and external customers, determine department and services needed for commercial or personal policies Insurance Agent, Longview Insurace Agency, Longview, WA 05/2014 - 06/2018

• Bank deposits, courier service when needed, open and close of business

• Providing product recommendation and services to fulfill insured's needs

• Front desk, answering phones, compose and send out correspondence, quoting fees and rates for both commercial and residential policies and write up policies EDUCATION:

PROPERTY & CASUALTY

LICENSE WA & OR

2017 - CURRENT

HIGH SCHOOL GRADUATE

MADERA HIGH SCHOOL

MADERA, CA

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