Business Development Customer Experience

Justin Houston

**** ****** ****, ******, ** *****

405-***-**** *******@*****.***

Objective Seeking a strategic position to make an impact

• 20 years as a high performing operations management professional

• Demonstrated ability to direct complex projects from concept to fully operational status

• Innovative customer growth and retention skills focused on increased sales Education B.A., Liberal Studies-History, University of Oklahoma Relevant Experience & Skills

Management Professional

• Operational responsibility for multiple $6-$10 mil restaurants increasing same store sales by 16%

• Directed recruitment training, and retention of store management and staff

• Mentored management/staff load of 45 + to achieve customer experience and sales goals Sales

• Consistently ranked top 2% of in sales rep performance metrics

• Top Sales Professional in South Central Market

• Multiple Winner Circle Awards

Employment

Business Development Rep, Coyote Logistics, Chattanooga, TN. 2022-2023

• Implemented high performance customer acquisition process resulting in 10-15% growth

• Introduced client value add through operational review and introducing process streamline solutions

Skills Trainer Preventative Main Tech, McKee Foods, Collegedale, TN 2021-2022

• Project Management Lead with 10 Direct reports to decrease waste by 12%

• Implemented equipment maintenance process increasing production time by 19%

• Mentored and trained new and existing employees to excel McKee performance standards Director of Operations, Kings Wild Project, Cleveland, TN 2019-2021

• Oversaw QA to company’s standards while decreasing shrink by 30%

• Created and implemented policies/procedures for whole company Solution Specialist, Verizon Wireless, San Marcos, TX 2016-2019

• Exceeded performance quota by 200% which increased revenue $41,000 per month

• Successfully grew and acquired new Small/Medium Business accounts Operations Manager, Main Event Entertainment, Oklahoma City, OK. 2014-2016

• Supervised day to day operations while increasing business 12% Kitchen Manager, Longhorn Steakhouse, Oklahoma City, OK 2010-2014

• Implemented a transformational new training program resulting in decreasing turnover by 15% Military United States Marine Corps. 1994-1997

Volunteer Experience

• Silverdale Middle School Football Coach, Classical Conversation Tutor, Life Group Church Leader, Youth Flag Football Coach, Youth Basketball Coach, Special Olympic Coach/Assistant

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