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Help Desk Front

Location:
Newark, NJ
Posted:
January 16, 2024

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Resume:

Olusegun Seyi Shonekan

Newark, NJ *****

Cell 862-***-****

Email- ad2tus@r.postjobfree.com

A seasoned EMR Consultant with many years of experience supporting different modules of Epic and Implementation. Dedicated, skillset. Compassionate professionals with a large broad range of experience in the healthcare field. Exceptional communication and management skills.

Epic Modules

CPOE -Orders

Ambulatory Trainer

Cadence

Prelude

EXPERIENCE

Northwest Memorial Hospital June- Aug 2023

Epic Help Desk Analyst

Support all end users in the Command Center with all issues in epic.

Triage and Supported end users with navigating through Epic.

Issue tickets and routing them to the appropriate Build team.

Remote into end users computers to help solve issues.

Supported Physicians in workflow education and personalization during documentations..

Presbyterian Hospital Feb – May 2023

Epic Ambulatory consultant

Provided support to nurses with Cancer patient documentation

Provided one on one support to Oncology providers with treatment plans, Placing orders and chart documentation.

Building smart phrases for providers to help then with their notes

Creating order panels and preferences list

VCU – Richmond Va,. Nov - Dec 2022

Orders/Ambulatory Support (GO-Live)

●Trained Physicians how to document cancer staging

●Trained Physicians how create treatment plans based on standardized oncology protocols

●Trained physicians on how to document progress note, add visit diagnosis to problem list

●Provided training for front desk staffs on how to register and schedule patient

●Trained end users on the use and simplification of in basket

●Pre-go live workflow analysis and data gathering

●Trained end users view result from the activities Tab and how to document Immunization Supported physicians on how to document level of services (LOS), sign patient visit and create addendum.

St Mary Medical Center (Dignity Health)- Long Beach CA May-June 2022

Epic Trainer/Support

Provide Elbow support to the End user from the environment and Transportation department

Assisted in scheduling housekeepers to designated floors for room cleaning, tidy.

Elbow support to making sure patients who are discharged are ready to be moved from their room.

Worked directly with floor and shift managers making sure all floors rooms are available for next patient to be moved into by assigning Housekeepers, using their page.

Making sure the transportation department managers properly document their transported patients

University Hospital – Columbia MO Feb –April 2022

Epic Ambulatory/Orders Support Trainer

Supported physicians with medication reconciliation for admission, discharge and transfer.

Supported physicians with signing note and orders from in basket.

Supported nurses with charting vitals, I/O, problem lists, creating episodes and documentation.

Supported nurses with charting and documenting medication

California Pacific Medical Center (Sutter Health) CA. Oct - Dec 2021

Epic Inpatient Activation support trainer

•Provide physician help with CPOE utilizing smart phases and macros

•Supported OB L&D triage department. Assessing/triaging/admitting Pt

•Provided elbow support for various physicians and nurses in several departments

•Trained end users on the use and simplification of In Basket.

Grady Health System - Atlanta GA. June - Sept 2021

Epic Inpatient/Orders support

•Provided elbow support for various physicians and nurses in several departments

•Provided training for front desk staffs on how to register and schedule patient

•Provided training to clinicians on the use of Note writer

•Trained end users on the use and simplification of In Basket.

•Work closely with the implementation and the application teams during the go-live process

University Hospital - Newark NJ Jan - March. 2021

Epic ADT Elbow Support

Provide Elbow support to the End user from the environment and Transportation department

Assisted in scheduling housekeepers to designated floors for room cleaning, tidy.

Elbow support to making sure patients who are discharged are ready to be moved from their room.

Worked directly with floor and shift managers making sure all floors rooms are available for next patient to be moved into by assigning Housekeepers, using their page.

Making sure the transportation department managers properly document their transported patients

St Judes Hospital - Connecticuit Oct 2020-Dec 2020

Epic Help Desk Support Analyst

Triage and Supported end users with navigating through Epic

Issue tickets and routing them to the appropriate Build team

Remote into end users computers to help solve issues

Supported Physicians in workflow education and personalization during documentations..

Nurse training on clinic drawn labs, scheduling procedures, entering pharmacy information, completing power forms on patient intake

Supported providers on addressing message center and dragon set up during go-live.

Montague Health Montage, CA April 2020

ATE Support trainer

Provided ATE support for Nurses on an inpatient Ortho medical surgical unit

Assisted in documenting on MAR administration, on flow sheet assessment and much more

Assisted in arriving a pt. and completing admission documentation on new arrivals

Provided support with completing blood administration, insulin dual sign-off, and heparin drips

Contacted help desk and submitted tickets when needed.

Help staff place bed on hold for incoming patients, and showed staff how to request and fill patient transport document.

Helped staff create personal patient list, smart text, and run any necessary reports.

Mercy Hospital Northwest Arkansas July 2019 - Nov 2019

Epic Ambulatory/Orders Trainer

Trained Providers on the use and simplification of their In-Basket.

Trained/Elbow support the doctors on how to place orders using order-set, creating Smart phrases for their notes and navigating through the system

Provided One on One training to Providers on the use of Note writer and using their Smart Tools

Train Doctors with orders, making favorites and building preference list and writing discharge instructions

Franciscan Alliance Health Hammond, Indiana Feb 2019 - April 2019

Epic Ambulatory Trainer/Cadence

One on One training to Physicians support pulmonary department

Trained the front desk office how to schedule/register patient appointment.

Prior to EMR Go-live, met with clinic physicians and managers to understand current workflow.

Trained the Nurses and Medical assistant on Med-Rec.

Trained the provider how to create and edit Progress Note.

Trained the physicians how to use the Dragon/command the Dragon

Trained provider how to create and edit Progress Note, with the usage of Tip sheets

Education and Training

Estate Management at federal polytechnic Ilaro ogun state Nigeria

Rosebank College Sunnyside Pretoria South Africa: Diploma in Commerce in Business Management

References: Furnished Upon Request



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