Customer Service Nursing Assistant

Barbara Coleman

***-** ***** *** *******, NY ****6

ad2ttz@r.postjobfree.com 570-***-****

PROFILE: Energetic human services professional who is passionate about workers’ rights and an advocate for senior citizens with 5+ years’ experience efficiently addressing patient’s needs with concern and compassion. Reliable employee with strong attention to detail and the ability to track and record information electronically to ensure thorough case management.

SUMMARY OF SKILLS:

Familiarity with operating a computer and using Microsoft Office.

Strong verbal and written communication skills with patients, family, and staff.

Excellent Customer service skills

Active Listener and high level of social awareness.

Excellent organizational skills.

Motivational; able to organize groups, co-workers, etc. to accomplish tasks.

WORK HISTORY:

Brand Ambassador 2022–Present

Big Apple Agency, New York, NY

Use word-of-mouth marketing techniques to promote various products.

Provide feedback to management to enrich the customer experience.

Keep an organized record of demonstrations and questions asked by customers.

Maintain a neat work environment while dealing with multiple customers daily.

Certified Nursing Assistant (CNA) 2016- 2022

Riverside Nursing Home, Taylor, PA

Provides physical support to patients to perform daily living activities.

Responds to patient requests to determine the needs and proper course of action.

Documents and reports observation of patient behavior, complaints, or physical symptoms to nurses.

Enters, transcribes, records, stores, and maintains information in written or electronic form.

Certified Nursing Assistant (CNA) 2012-2015

Abington Manor Nursing Home, Scranton, PA

Reviewed patients’ dietary restrictions and food allergies to ensure patient receives appropriate diet.

Reminded patients to take medications or nutritional supplements.

Provided physical support to assist patients with daily living activities.

Barbara Coleman

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EDUCATION / CERTIFICATIONS

Eastern Gateway Community College, Steubenville, OH 2021–Present Business Management in Digital and Social Media Marketing

The Labor School at Penn State, State College, PA 2022

Northeast Summer School for Women in Unions and Worker Organizations

The Training and Education Fund at SEIU HCPA, Harrisburg, PA 2022

Mental Health First Aid Certification

Dementia Capable Care Certification

Non – Violent Crisis Intervention Certification

Dress for Success Worldwide, New York, NY 2022

Monkey Pox Awareness Certificate

Level Up Your Leadership Skills

VOLUNTEER / COMMUNITY ACTIVITIES / AWARDS

Member Political Organizer 2017-2021

SEIU Healthcare Pennsylvania, Scranton, PA

Campaigns for various political parties through door knocking, canvasing, and hosting events.

Establishes and maintains cooperative relationships with representatives of community, employee, or public interest groups.

Communicates with people outside the organization, representing the organization to customers the public, government, and other external sources.

Volunteer 2012-Present

Dress for Success Lackawanna, Scranton, PA: An organization that empowers women to achieve economic independence by providing a network of support, professional attire, and the development tools to help woman thrive in work and life.

Mentored and assisted woman in the local area by helping them work on their resume and look for employment.

Volunteer Ombudsman 2014-2017

Area Agency on Aging, Scranton, PA

Patient advocate.

Traveled to various group homes and nursing homes to monitor the well-being of patients.

Conferred with disputants to clarify issues, identify underlying concerns, and develop an understanding of their respective needs and interests.

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