Customer Service Training Specialist

RACHEL ROSSENFELD

Nashville, TN 760-***-**** ****************@*****.***

PROFILE

Belmont University Magna Cum Laude graduate with a Bachelor’s degree in Commercial Music, Emphasis on Composition and Arranging. Expresses musical passion through compositions and arrangements for jazz bands, film scores, and solo piano performance.

EXPERIENCE

West End Synagogue, Pre-K Teacher’s Assistant (September 2022-Present)

Teach Jewish studies to children using activities such as arts and crafts

Interact with the children and ensure each one has an excellent early childhood experience

Lead Hebrew blessings and read the children Jewish stories

The Goddard School, Support Teacher (December 2022-August 2023)

Worked with children from infants to Pre-K and built relationships with them

Cleaned up after children and cared for their daily needs by following health and safety procedures

Recognized for showing good work and good spirit to the team

Guitar Center, Gear Advisor (September 2022-October 2022)

Made outbound phone calls with customers offering special deals

Took inbound phone calls from customers needing help or wanting to buy any musical gear, was also able to transfer calls when customer needed to speak with someone specific

Focused on customer service, maximizing sales and achieving sales goals

The Smart Agency, Music Composer Internship (July-August 2022)

Composed music for Client’s Tik Tok videos and company’s telephone hold music

Attended team meetings to gain insight on work culture

Shadowed CEO to gain insight on a day in the PR/marketing environment

Legoland California Resort, Food Service Worker (May 2018-August 2021)

Greeted and interacted with guests in a positive manner

Cleaned up after guests and made sure each left the location with an excellent customer service experience

Performed closing tasks and ensured the environment was thoroughly clean

EDUCATION

Bachelor’s Degree • 2020-2022 • Belmont University • GPA: 3.8

Relevant coursework included Survey of Music Business, Contemporary Arranging, and Commercial Class Composition. Arranged music performed by the jazz ensemble. Played keyboard on a mashup arrangement by the small jazz group. Involved in music fraternity Sigma Alpha Iota.

Associate’s Degree • 2018-2020 • MiraCosta College • GPA: 3.9

Relevant coursework included Music Theory, Musicianship, and Piano for Music Majors. Composed original pieces performed by the Contemporary Big Band. Played keyboard in the big band and small jazz ensemble, as well as the Pop Ensemble. Played French Horn in the Symphonic Orchestra. Consistently featured in honor society Phi Theta Kappa.

AWARDS AND ACKNOWLEDGEMENTS

Developed and led own Senior Recital at Belmont University, which included procuring band members, scheduling rehearsal times, creating and performing musical compositions and arrangements, and hosting entire program

Won awards for compositions and performed them at the Music Teacher’s Association of California Composer’s Symposium

Completed the Certificate of Merit music program and performed at branch honors recitals after scoring high on the Certificate of Merit piano-performance test

Performed an original composition at Senior Recital and received scholarship award

SKILLS

Microsoft Word Finale Music GarageBand/Logic

Hardworking Detail and Deadline-Oriented Time Management

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