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Insurance Agent Customer Service

Location:
Lansing, MI
Posted:
January 16, 2024

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Resume:

YULONDER MOORE

PO BOX ***** Lansing, MI ***** · 517-***-****

ad2tst@r.postjobfree.com

Various work environments have shaped me into a cognizant and resourceful individual. I am no

stranger to hard work and problem-solving skill sets that enhance my ability to communicate and work

effectively to serve people. Integrity, family, and the mindset of doing what is right are core values that

I possess. I believe that variety is the “spice” of life and my pursuit it to be well seasoned.

EXPERIENCE

11-21-2023 TO PRESENT

INSURANCE PRODUCER, DARCY SCHRIEBER AGENCY

RESPONSIBILITIES: LICENSE REINSTATEMENT, OFFICIAL APPOINTMENT, ETC

07-07- 2023 TO 09-21-2023

ASSEMBLER, LANSING, MI

RESPONSIBILITIES: HVAC CONTROL/CLG HOSE INSTALLATION

12-1-2022 TO PRESENT

DOMESTIC ENGINEER, JACKSON, MI

RESPONSIBILITIES: FINANCIAL MANAGEMENT (HOUSEHOLD AFFAIRS), EDUCATING ADOLESCENT CHILD (13YRS), NUTRITION MANAGEMENT, AND SOME PROPERTY MAINTENANCE.

12-1-2022- 07-2013

CITY CARRIER, USPS

RESPONSIBILITIES: ORGANIZE MAIL, PACKAGES, ETC. FOR DAILY DELIVERY. LIFT UPTO 100LBS DAILY AND WALK 12 MILES OR MORE DAILY. CUSTOMER SERVICE AND TROUBLSHOOT DELIVERY ISSUES.

11-2012 – 3-2013

INSURANCE AGENT, Combined Insurance

RESONSIBILITIES: CONTACT CLIENTS OR POTENTIAL SALES PROSPECT. COMPLETE BUSINESS CONTRACTS FOR THE SALE OF INSURANCE PRODUCTS. SERVICE CLIENT INSURANCE NEEDS (QUESTIONS, CONCERNS, ETC.)

05-2012- 07-2012

INSURANCE AGENT, Bankers Life and Casualty

RESONSIBILITIES: CONTACT CLIENTS OR POTENTIAL SALES PROSPECT. COMPLETE BUSINESS CONTRACTS FOR THE SALE OF INSURANCE PRODUCTS. SERVICE CLIENT INSURANCE NEEDS (QUESTIONS, CONCERNS, ETC.)

10-1998 – 03-20210

Pharmacy Technician, Allegiance Health, Doctors Hospital, Walgreens, and Meijer

RESPONSIBILITIES: PRESCRIPTION DRUG ORDER ENTRY, MEDICATION DESPENSION, MEDICATION DELIVERY, DRUG INVENTORY, IV DRUG COMPOUNDING, SPECIAL COMPOUNDING (OINMENTS, CREAMS, SUSPENSIONS, ETC), AND IV CHEMOTHERAPY COMPOUNDING.

EDUCATION

Spring/Summer 2024

Lansing Community College

Returning Spring/Summer semester for the Insurance Risk Management program.

05- 2022

FRONT- LINE SUPERVISOR, usps

Core focuses on how to supervise employees and foster a safe, supportive, and productive work environment. Workflow coordination regarding each level of management.

07- 2013

CARRIER ACADEMY, usps

The academy introduced carriers to the world of USPS. The focus was preparation, processes, and the expectations of a carrier.

CERTIFICATIONS: LLV (lifelong vehicle) - the standard mail truck, the 2-ton - the 11ft mail truck used for collections, and the Pro Master- the 8.5ft height truck for standard delivery.

06-2010 – 09-2010

Lansing Community College

General applied science classes taken.06-2023 Summer

09-1995 – 6-1999

Jackson High School

General studies received high school diploma.

SKILLS

Cognitive skills- I have a very keen eye for detail that gives me a competitive edge when problem solving.

Adaptable- ability to adjust quickly to environments or processes.

Resourceful- use every resource available to complete tasks.

Interpersonal skills- ability to communicate effectively with others in a professional manner.

Communication skills- written and verbal, well versed in medical terminology

COMPLETED COURSES/ON THE JOB SKILLS

MEDICAL TERMINOLOGY

MICROBIOLOGY

PHARMACY TECHNICIAN BOARD CERTIFICATE

RESIDENT PRODUCER LICENSE-NPN:16718445

ACHIEVEMENTS

As a city carrier and an insurance agent, I developed a fervent desire to solve problems and enhance the quality of life for those I provided services, though I had previously worked in other service sectors. USPS and insurance uncovered needs of customers and communities for example, I created a document for the USPS called the Postal Services Safety Pause Order or PSSPO. The PSSPO order was created to stop unsafe interactions with postal staff and customers during street delivery. It was copyrighted March 23, 2022 and filed with the Library of Congress and that alone inspires me. Because I seek to solve complex problems and possibly change lives even if the process is “one customer at a time”. Also, I am a licensed resident producer registered with the state of Michigan Department of Licensing and Regulatory Affairs Office of Financial and Insurance Regulation. I am returning to school in the Spring/Summer to complete the Risk Management degree to enhance my skill set and further my career in the insurance industry.



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