Customer Service Administrative Support
Resume:
Lauren A. Jernigan
******@*****.***
Customer Service
Team oriented individual with good interpersonal skills. Detailed oriented with excellent organizational and time management abilities. Compassionate, honest, and dependable individual.
PROFESSIONAL EXPERIENCE
Lashjewels LLC, Southfield MI
Manager/Customer Service (April 2021- Present)
As Manager it is my responsibility to provide effective customer service, proactively anticipating customers needs, and increase customer and employee satisfaction. Supervises estheticians, lash technicians, beauticians, as well as coordinates lash classes to ensure proper sanitation and safety protocols.
My daily activities include:
Improved employee retention through effective communication and effective management of suggestions /complaints while implementing appropriate feedback for improved employee morale.
Handles Inbound/outbound calls educating clients and potential clients who have questions about products and services.
United States Navy, Norfolk VA
Receptionist/First Aide response GQ (March 2007- April 2012)
Provided administrative support to the Naval Station Norfolk Tours office. Handled over 300 customer phone calls daily, as well as greeted over 25,000 visitors. Scheduled the tours for the Naval Station. Trained for first aide in any emergency casualties aboard the ship.
My daily activities included:
Provided customer service to all naval station Norfolk visitors.
Supported Naval Nurses and corpsman aboard ship during casualty drills.
Assisted with administrative support to Naval Station Norfolk Tours Office.
Heartland of West Bloomfield (HCR) Rehab center, West Bloomfield MI
Dietary Aide/Certified Nursing Assistant (Dec 2004- March 2007)
Assisted patients with personal care needs, vital signs, nutrition, mobility, and wound care. In addition to meeting patient’s physical needs, I aided in emotional needs as well. Used the appropriate medical terminology when applicable. Maintained excellent time management, to ensure patients experience while at HCR Manor Care, was pleasant and fulfilling.
My daily activities included:
Test and chart vital signs including temperature, blood pressure and blood sugar levels
Supervise patients with diminished capacity and monitor safety hazards
Adhere to all policy, procedures, nursing home protocols, and regulations
Help patients with activities of daily living such as hygiene, meals, and dressing
EDUCATION and TRAINING
Wayne State University, Detroit, MI
BA in liberal Arts & Sciences – In Progress
Current Credits- 127
Oakland Community College, Southfield, MI
Associates in Science- In Progress
Current Credits- 66
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