Customer Service Data Entry

Stellice Valdez

West Jordan, UT

801-***-**** ***********@*****.***

Professional Profile

Detail-oriented specialist with warehouse experience, serving in various roles to fulfill customer requests and orders. Independent worker and team player. Cross-trained in multiple areas with a high capacity for contributing to department success.

Computer skills

Problem-solving

Microsoft Office

Multi-tasking & time management

Data-entry & records management

Identifying & resolving issues

Customer Service

Team communication

Work Experience

EreplacementParts.com, Midvale, UT 05/2013 – 12/2023

E-commerce Replacement parts company and a high-tech distributor of over 150,000 SKUs of genuine OEM equipment parts.

Inventory Specialist/ Trainer

As an integral warehouse and distribution center member, responsible for operating within a fast-paced environment, focusing on safety and accuracy. Work with automation and a triple verification system to pick, pack, put away, load, and receive vital parts.

Introduced new team ideas to increase productivity.

Trained new employees on several warehouse processes and maintained training SOPs.

Designed and implemented operating procedures on specified workstations to maximize work efficiency.

Recognized as a top 10% performer for several processes.

Resolved issues with customer orders and inventory issues.

Teleperformance, USA, Salt Lake City, UT 06/2009 – 01/2011

Quality Analyst and Customer Service

Verified customer service associates on their sales calls. Reviewed quality of outbound sales representatives with potential customers according to company standards.

Escalated performance reviews to appropriate managers.

Validated customer data for accurate billing.

Received customer orders and coordinated all purchase orders.

Education

High School Diploma

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