Mo H. Arab

Los Angeles, CA ***** • 310-***-**** • ad2tow@r.postjobfree.com • LinkedIn

Results-driven engineering and operations leader with a track record of successfully designing and delivering products, assembling, and overseeing high-performing teams, and formulating long-term strategies and projects to drive business objectives and attain operational excellence. Adept communicator, skilled at simplifying complex concepts for diverse audiences, whether technical or non-technical. Proficient in developing strategic plans that prioritize productivity maximization and cost reduction through collaboration and relationship cultivation. Renowned as a trusted coach and mentor, thriving in dynamic and challenging environments. Strengths

• Over two decades of experience as an engineering strategist, technical planner, and operations leader.

• Exceptional proficiency in cloud services, information security, professional services, managed services, and auditing & compliance.

• Demonstrated expertise in architecting and implementing mission-critical systems, applications, and databases.

• Passionate advocate for innovation, software engineering, design, and seamless product delivery.

• Proven success in building and leading large engineering teams across diverse time zones, fostering a growth- oriented culture and optimizing operational efficiencies. Professional Experience

Evocative, Los Angeles, CA

Vice President of Cloud & Managed Services, reporting to the CEO, 05/2020 – Present As the Vice President of Cloud & Managed Services, I oversee multiple business units and lead teams comprising systems engineers, solutions architects, project managers, and the full hosting division. This responsibility encompasses 15 direct reports and a global team of 75 individuals. My role is characterized by a relentless pursuit of innovation and growth, involving the continuous introduction of new managed and added value services through online portals, the design of cutting-edge cloud solutions, the successful launch of bare metal clouds, and expansion into both local and global markets. In collaboration with merger and acquisition activities, I conduct due diligence, design, and execute strategic initiatives, and champion the optimization of efficiencies, profits, and customer retention. My efforts extend to streamlining operations for cost reduction while preserving top-notch deliverables and meticulously managing budgets and expenditures associated with managed services, cloud, and bare metal expansion as well as overseas team operations. I actively recruit and mentor talent and remain at the forefront of evaluating emerging technologies and security, all while developing technical documentation, refining business processes, and supporting the marketing team. My responsibilities extend to training various managers and team members and encompass budgetary oversight for multiple business units, contributing to annual revenues of $20 million and proficient management of P&L statements. Key Accomplishments:

Pioneered the design and deployment of secure global private enterprise clouds.

Successfully implemented software for automation in product ordering, billing and delivery for the organization online portals and websites my.evocative.com, my.krypt.com and portal.vpls.com

Automated management of 2500+ physical servers, 5000+ virtual machines and 2000+ user endpoints on a global scale.

Executed seamless data center migrations and consolidation initiatives, saving over $2 million in yearly OpEx with zero client impact.

Reengineered enterprise backup strategies to enhance security, compliance, and resilience.

Ensured the consistent achievement of SLAs and Key Performance Indicators (KPIs) on a weekly basis.

Effectively managed IT engineering team and infrastructure including security for a local government public entity comprising of over 800 employees.

Mo H. Arab

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Spearheaded IT infrastructure design, management, and refresh for various local government entities.

Directed professional services delivery for diverse clients, including airports, police departments, schools, and private sector organizations.

Implemented cost-saving measures and boosted profitability during the challenging pandemic period.

Successfully recruited and cultivated a team of 20+ overseas employees, resulting in annual savings of $2 million.

Conducted comprehensive audit and yearly compliance assessments (SOC II, PCI, SSAE 16, HIPAA).

Established and managed the Project Management Office (PMO) to drive project excellence, streamline internal workflow and improve communications between departments. Hivelocity inc, Tampa, FL

Vice President of Technology, reporting to CTO, 09/2017 – 05/2020 Led a team of 9 engineers in Los Angeles, overseeing systems, personnel, and facilities management, while tripling the local infrastructure capacity. I devised innovative solutions for clients, as well as internal software tools to boost productivity and expedite ticket resolution. My role extended to conducting due diligence for various M&A opportunities, ensuring a seamless integration process and the retention of newly acquired clients. Additionally, I held responsibility for driving growth and expansion in the LA market, encompassing contract negotiations, enhancing client profitability, strategic cost planning, efficient cost management, and securing customer renewals. Key Accomplishments:

Introduced new services, resulting in heightened customer satisfaction.

Orchestrated seamless system mergers and integrations with no downtime.

Successfully designed and implemented multiple high-availability, fault-tolerant infrastructure solutions for clients, spanning AI, oil well monitoring, document archiving, cybersecurity, and penny auction industries. RackAlley LLC, Los Angeles, CA

Chief Technology Officer, 01/2011 – 09/2017

Co-built the company from the ground up on an accelerated timeline, including network, facilities products, and marketing. Maintained cutting-edge and latest technology offerings. Insured constant and growth year after year in services, expertise and talent. Managed engineering, networking, and support teams. Grew the business to become a dominant name in the Los Angeles market until successfully divesting it to Hivelocity Corp. Accomplishments:

Designed and deployed early private cloud services.

Maintained 99.999% availability for business-critical and clients’ systems.

Trained and mentored engineers and support staff.

Developed new products and established managed services offerings.

Assisted in pre-sales engineering and confirmed post-sales deliverables.

Negotiated vendor contracts.

Managed three data centers, migrations, and expansions.

Managed 500 physical servers and 1000 virtual machines.

Insured highest client’s satisfaction, support and retention. Mo H. Arab

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Maintained a healthy profitable P&L statement.

Integrated RackAlley’s systems into Hivelocity with zero downtime.

Insured maximum client retention and satisfaction during and after the acquisition. Better eSolution Inc., Los Angeles, CA

Senior Software Developer, 02/2001 – 01/2011

Developed, programmed, maintained, and supported custom web-based software solutions and back-end applications that helped our clients in achieving their business goals successfully, in a cost-effective fashion. Administered Linux and Windows servers, MySQL and SQL databases and network infrastructures. Designed, developed, and deployed infrastructure improvements maximizing ROI.

Accomplishments:

Paypal clone using ASP/MS SQL.

Full e-commerce software using LAMP.

Matchmaking software using LAMP.

VoIP Software using JAVA and Oracle.

Document management software using LAMP.

Geolocation software using LAMP.

Education

Master of Science in Engineering (MSE)

California State University Northridge (CSUN)

Bachelor of Science in Electrical Engineering (BE) American University of Beirut (AUB)

Technologies & Programming Languages

● Cloud Technologies & Virtualization

● Clustering & High Availability

● Software Development, Architecture and Design

● Information Security, Compliance and Auditing

● Machine Learning (ML) & Artificial Intelligence (AI)

● Business continuity (Backup & DR)

● Database and SQL, noSQL

● Storage Optimization & Large Data Transport

● Coaching & Mentoring

● Contract Negotiations

● Customer Relationship Management

● Sales Engineering

● Software Development Life Cycle Management

● Risk Mitigation & Cost reduction

● Data Management & Documentation

● Security, Auditing & Compliance

Linux OS • VMware • AWS • Azure • JIRA • Docker • SIEM • IAM • Microsoft Suite of Servers • Microsoft SQL • MySQL • Backup & Replication • GIT • Administration M365 / GSuite Administration • VMware Horizon View • Cisco Nexus • BGP • DNS • TCP/IP • Fortinet/Juniper/SonicWall Administration • VPN • Confluence • ConnectWise CRM • Ubersmith • RMM & MDM

C++ • JAVA • PHP • ASP • Powershell • Python • JavaScript Mo H. Arab

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Other

Fluent in three languages: English, French and Arabic. Mid-Level Spanish competency.

US Citizen.

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