Business Analyst Product Owner
Resume:
Judith Cox
********@*****.***
Experienced agile Business Analyst/Product Owner with achievements in facilitating system enhancements and developing new Saas platforms by organizing epics and creating stories to meet business requirements.
Key Focus Areas
Product Development
Business Roadmap & Development
Process Improvement
Organizational Development
Product Owner
Client Onboarding
Client Relationship Development
Employee Training and Development
Researching Global Best Practices
Policy Implementation
CSC, Wilmington DE Dec 2022 – Dec 2023
Technical Business Analyst
Working in a fast-paced agile environment using VersionOne software
Working with the legal business to maintain legacy platform creating stories for process improvement to increase efficiency with clear and concise requirments
Collaborating with the business teams developing requirements, creating stories for a new intake platform and application while managing expectations
Liaison with development team leading refinement sessions and keeping schedules on track
Overseeing QA process and team
RAAD360 Inc., Newark, DE May 2022 – Nov 2022
Business Analyst/ Product Owner
Worked in a fast-paced agile environment using Jira Software on the development of a new product platform
Improved backlog management by implementing epics and story titles that defined the story
Increased sprint efficiency by implementing Jira software and Vansah Test Management, developing story templates, writing clearly defined stories with use cases, improving story turnaround time by 50%
Liaison with development team leading refinement sessions and keeping schedules on track
Exam Master Corporation, Newark, DE Aug 2007 – Apr 2022
Chief Operations Officer /Product Owner March 2020 – Apr 2022
Led Management Team - develop inter-department collaboration to synergize the overall workplace, implementing cross department training, streamlined work processes, creating a more efficient approach that increased sales and revenue and overall customer satisfaction by 40%. Coordinated research developing best practices and procedures improving the data gathering process and better reporting that allowed management to analyze business profitability.
Product Owner/ Business Analyst – Improved product turnaround time by 30% by leading detailed information gathering with clients and team members, mapped out policy and procedures for implementing system upgrades, enhancement, bug fixes, and new development streamlining all processes reducing staff time 50% and eliminating errors
oDecreased sprint turnaround by hiring and collaborating with contract team, developing product specs, writing clearly defined story requirements for maintaining legacy system and developing a new content management system
oDelivered on time upgrade of platform language, database migration, and moving servers to the cloud
Project Manager – managed all new product development ensuring resources met business and/or client needs. Managing projects by collaborating with stakeholders, developing project roadmap, writing project specs to deliver projects on time and eliminating wasting resources. Improved corporate analytics with new streamlined reporting enabling managers to see business trends to execute new initiatives that increased revenue by 5%
Client Onboarding Specialist – onboarded 70+ client implementations and managed client’s needs to customize the set-up and implementation into their curriculum
oSlashed onboarding time by 15% by developing training, improving processes and interfacing directly with faculty
Client Retention Specialist - Improved client relationship building by learning client pain points, improved training processes incorporating detailed industry knowledge decreasing attrition rate by 10% and maintaining 90% renewals
oImproved corporate culture by helping to shape HR policies that improved company working conditions and reduced potential negative legal impact
Product Development and Resource Manager - worked with content team to develop and update products; decreased development time by 15% by streamlining process, increased revenue by 30% by implementing Thinkific to release new study resources
VP Client Support Aug 2007 – Mar 2017/ Aug 2020-Nov2020
Strategically developed and planned Account Management and Client Support to meet business needs and enable client success.
Onboarded clients - Improved relationship building techniques, understanding client pain points, implementing new training techniques increasing client use and speedier implementation, developing bite sized training sessions concentrating on client need, decreasing onboarding from 6 weeks to 2 weeks, maintaining 90% renewal rate.
Streamlined training of new hires, designed and implemented performance management process increasing employee satisfaction
Developed Business Analyst/Product Owner role that decreased release time by 25% by improving communication with development and implementing bug reporting and feature request system.
Provided Technical support to clients and customers via email, phone, and in-system chat
Content Management Director March 2017- Aug 2020
Oversaw Content Development and Management strategically growing the team to meet business needs. Streamlined training decreasing onboarding time from 1 week to 1 day for new hires and from 1 day to 1 hour for contract authors/reviewers. Decreased resolution of system issues from 2-3 weeks to 1-2 days by improving reporting processes
Education
University of Delaware, Newark, DE, Bachelor of Arts,
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