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Lean Manufacturing Customer Service

Location:
Sunnyvale, CA, 94086
Posted:
January 16, 2024

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Resume:

SHAUN DRISCOLL

San Mateo, CA ***** 650-***-**** ad2tod@r.postjobfree.com

PROFESSIONAL SUMMARY

Senior Supervisor skilled in Operations and managing complex projects with general oversight. Effectively communicates within and outside function to gain cooperation on operational processes, practices and procedures. Documented leadership success in making moderate to substantial improvements using Lean Manufacturing to enhance staff training and productivity and achieve goals.

SKILLS

Operations Management

Continual Process Improvement

Staff Hiring and Oversight

ERP system expertise

Customer Service

SQDC

Lean Manufacturing

10 Years previous warehouse experience in supply chain

WORK HISTORY

SENIOR SUPERVISOR DRUG SUBSTANCE PRODUCTION SERVICES 10/2014 to 05/2023

Genentech Inc.

Implemented multiple process improvements in each area that I lead leading to 90% reduction of downtime through lean manufacturing principles.

Improved safety metrics through proactively identifying unsafe procedures and operations and implementing permanent fixes.

Interacted with multiple Health Agencies by leading tours and presenting operations documents to inspectors.

Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

SUPERVISOR DRUG SUBSTANCE SMS 04/2010 to 10/2014

Genentech Inc.

Supervised three areas in Shared Manufacturing Services

Implemented Heuristics in production scheduling which reduced the requirement of a full time Stock Solutions scheduler.

Supported Hillsboro Technical Operations Inspection for 3 months and increased final vial inspection by 300% which reduced inventory stock out risk.

On-boarded new Drug Product inspection manager while supporting Hillsboro Technical Operations.

SUPERVISOR INSPECTION OPERATIONS 04/2008 to 04/2010

Genentech Inc.

Manage the performance planning process for all direct reports Manage departmental spending against approved budgets Maximize production output and labor efficiency while meeting required safety and quality levels

Single POC for planning group in effectively management for all scheduling plans DP Finish representative for Level 2 Development Team Commercial Inspection representative for Particulate Reduction Task Force

LEAD INSPECTION/OPERATOR 04/2006 to 06/2008

Genentech Inc.

Lead team of 15 technicians in the inspection of Drug Product Final vials to maintain needed inventory.

Trained and guided team members to maintain high productivity and performance metrics.

Provided production metrics to direct Supervisor and team in order to gain additional efficiencies in operation.

EDUCATION

Bachelor of Arts Business Administration 12/2016

Notre Dame de Namur University, Belmont, CA

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