IT Delivery Manager

Eric Leroux - *********@*****.*** 941-***-****

IT Management/IT Administration

Skills Areas Key Strength:

• Management and team leadership - - Adaptability

• Budget Management- Challenge

• Design Master plan - Coaching

• Driving organization and technical team - Tenacity

• Sales skills (presentation, RFI/RFP and pre-sales) - Proactivity

• Manage subcontractor - Autonomy

• Manage all steps of project - Availability

• Analyze and define users needs - Commitment

• Certification ITIL - Organization

• ERP Skills (JDE, SAP) - Easy Contact

School Education

• Master Degree Computer Science (National Conservatory Arts and Business – Paris FRANCE)

• Other skills : Windows Server 2008, 2016 - AD – O365 - Cisco - VPN - Hyper V, Linux …

• Help Desk environment, Service Now, Remedy …

• French: Mother tongue, English: Fluent

• Italian - German - Spanish: basic

Interest

• Sport: Running, Tennis, Golf, Ski, Horse riding …

• Music - Reading: Classic, modern - Psychology, WWII history, USA history

• Enjoy travelling and spent time working internationally (culture sharing)

• Nationality: US and French Citizen

Work Experience

Freelance position – France & USA Sept 2021 – Present IT Consultant

• 15+ years in the Information Technology field with experience in Management

• Understanding customer requirements and business objectives

• Provide strategic advice on use technology to achieve goals

• Revise existing systems and suggest improvements. Produce reports

• Customer service and IT support small business

COLT Technology Services - France & UK Aug 2012 - April 2021 Global Service Manager

• Manage large customers Communication & Manage IT. Customers as GDF SUEZ, STAPLES Europe, Leroy Merlin, Unibail-Radamco Management, ADP/GSI …

• Key contact with customer to follow incident and problem management

• Delivery Services and Contract management, billing, commercial proposals, ERP Delivery. P&L, budget management and support on Bid (Infra, costing, pricing…)

• Drive from 5 to 10 Million Euros/years – Implement IT policies and procedures

• Guarantee service governance and renewval contract with existing customers

• Drive SLAs, KPI and operational reporting

ATOS Worldwide Corporate – France Sep 2005 - Aug 2012 Delivery Service Manager

• Manage large ERP customers as Rhodia Solvay, L’Oréal, Brake, Tarkett, Georgia Pacific, Italcementi

• Contract management, billing, commercial proposals, Delivery SAP, Service Desk, etc.

• P&L, budget management and support on Bid (Infra, costing, pricing…) Process KPI and SLA.

• External revenue about 5-8 Million/years, cross management of teams (50 to 80 people)

• Very good comprehension Market Manufacturing, Retail and Services

• Solid technical infrastructure experience (Cloud computing)

• Help Desk team support, driving SLAs, KPI and on going reporting Secure Architectures - THALES Information Apr 2004 - Aug 2005 Production & Network Manager

• Industry, Aerospace, Defense and Electronics

• Management of 15 people, Delivery network services (VIP people) and respect SLAs

• Project management and deployment all scopes

• Drive operational architectures more than 100 customers

• Definition process and incident management,

• Dashboard implementation and daily reporting

Clininvest & Capio Sante - 2nd French private Healhcare – France Sept 2000 - Feb 2003 MIS Manager

• Team leader and drive subcontractors

• Conception and definition a Master Plan for 21 Healthcare location.

• Financial management, accounting, assets, payroll and KPI’s

• Budget management 1, 5 millions €, Implementation IT structure and Help Desk

• Manage deployment internal email system and re-define network architecture

• Manage deployment 400 Workstation and 60 servers LSG SKYChefs France - Airline catering of Lufthansa Airline – France 1999 - 2000 MIS Manager

• Manage a team of 5 people, Analyse and implementation several applications

• Time payroll application 35h, Meals and warehouses application

• New Applications Windows NT servers implementation

• Migration application from VAX VMS to Alpha VMS, Project management year 2000

• Network LAN implementation, Administration and deployment 250 PCs

• New IT structure implementation.

MEAD PACKAGING EUROPE – MEADWESTVACO - European leader of packaging – France 1994 - 1999 EUROPEAN MIS Manager

• Manage a team of 10 people and subcontractors, AS400 Architecture European implementation.

• Installation & configuration JD Edwards modules

• Project management, business processes implementation; Planification

• In charge to implement new JDE versions and check specifics pgms

• Training and contract management, audit and advise,Network

• Architecture, implementation Europe and US, travelling 2/3 weeks per month

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