Skills

Customer Service POS System Interpersonal Skills Data Entry Merchandising

Experience

Admark Graphic Systems - Charlotte, NC February 2023 to August 2023

Customer Service Coordinator

Served as a liaison between creative and sales departments by providing administrative duties such as filing and phone support

Prepared estimates and orders based on the salesperson's specifications

Provided customer service to truck drivers regarding the installation of graphics and vehicle transport

Maintained log regarding picking and delivery of vehicles

Publix - Henrico, VA September 2020 to January 2023

Decorator

Placed customer’s orders with detail and accuracy so fellow decorators understand the customer’s needs

Promptly greeted customers and answered their questions regarding Publix’s various products

Prioritized production, general customer support and maintained the cleanliness of the department

Assisted managers with controlling the inventory of baked goods produced

Trained Decorator Apprentices on Publix’s decorating technique, specifications and merchandising

Capital One - Glen Allen, VA October 2019 to June 2020

Specialty Operations Associate (Contract)

Assisted remote colleagues with filing and mailing documentation within the office

Maintained accuracy while inputting customer data into Google Sheets for a COVID relief project

Input customer financial information to adjust basic customer payments, finance charges, and issue basic refunds

Social Security Administration - Richmond, VA September 2018 to July 2019

Customer Service Representative

Established rapport with claimants who routinely visited the office and maintained their records

Completed high-volume data entry for continuing disability review

Verified and created sensitive documentation for claimants

Consulted with claimants to assess their issues while referencing the agency's policy to deliver accurate solutions

Education

Virginia Commonwealth University - Richmond, VA May 2017

Bachelor of Science in Mass Communication, G.P.A.: 3.0

Concentration: Multimedia Journalism (Minor: Writing)

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