Customer Service Data Entry

James Young *** W. Market St. Warrensburg MO *****

714-***-**** ad2tll@r.postjobfree.com

Experience

DSI Security Services (Dollar General Distribution Center) Warrensburg MO 12/20/22 - 11/20/23 Duties: Logistic Data Entry, Inspection, Safety & Security Awareness Customer Service Rep. - Ibex Global Charleston West Virginia 10/2020 – 11/2022 Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services. Collaborate and build relationships with customers to strengthen service competitiveness. Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner. Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score Automobile Sales, Byrider, S. South Charleston 2019 - 2020 Selling of used vehicles. Taking over the phone application, fielding Lot Ups & Phone Ups. Handling, organizing & working a pipeline of hundreds leads in a circulating que/bucket daily. Working with underwriters/Finance/CNAC (bank) in obtaining prospective customers proofs/stips to complete full credit apps to generate financeable customers averaging [approximately] 25 vehicle sales per month.

Sales Representative, Alliance Direct Lending, Orange, CA 2017 - 2018 Inside/outside auto loan sales and advertising representative. Provide unique auto loan options to both customers and dealers. Assist customers with original loans, refinance loans, and vehicle purchasing. Generate sales leads to dealers by direct marketing to potential customers. Heavy call volume. Manager, Oggi’s Pizza Brewery Restaurant, Garden Grove, CA 2013- 2017 Manager, lead server, supply orders (Sysco, Ingardia Bros), health & safety compliance, catering orders, barback, general maintenance (painting, plumbing, electrical), scheduling, sales and marketing, all aspects of busy family restaurant near Disneyland.

Insurance Agency Customer Service Representative, ERM Insurance, Irvine, CA 2013-2014 Administrative support to insurance agency providing life, car, auto, home, and business policies. Answer phones, provide quotes, policy review, assist producers, schedule appointments, assist in filing of claims. Automobile Sales, Fladeboe Volkswagen, Irvine, CA 2012-2013 Internet Sales, Internet Sales & Floor Sales Consultant Education

● University of Hawaii at Manoa, liberal arts/travel management, Honolulu, HI

● Golden West College, General Education Classes, Huntington Beach, CA

● Kaiser High School, Honolulu, HI (Graduate)

● United States Navy, PFC, USS Carl Vinson (CVN70), Damage Control Division Licenses, Skills, Certificates

● WV Vehicle Sales Lic. #12112

● WV Notary Public WV, Expires 7/8/24

● CERT Training (Community Emergency Response Team).

● ServSafe Certified (Managers Certificate Expires 2020).

● CA Licensed Life, Accident and Health Agent, also Property & Casualty Certificate

● ISO, Microsoft Office Suite (Word, Office, PowerPoint, Outlook), Sales Force, Phoneburner, CRM Act & Goldmine

● Cold-calling sales, public speaking, group sales presentations, maintaining social media accounts, Zoom podcasting