Customer Service Representative
Resume:
RITA LESLIE
SKILLS
• Training and Development
• Call Controlling
• High-Volume Environments
• Detailed Evaluations
• Customer Support
• Call Center Operations
• Written and Oral Communications
• Good Listening Skills
• Product and Service Knowledge
• Customer Relationship Management
• Administrative Support
• Excellent Verbal Communication Skills
• Negotiation and Conflict Resolution
• Privacy Policies
• High-Volume Call Centers
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
WORK HISTORY
December 2018 - June 2022
Customer Service Representative United Missouri Bank, Remote February 2012 - December 2018
Customer Service Representative Convergent Outsourcing, Atlanta, GA Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Responded to customer requests for products, services, and company information.
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Clarified customer issues and determined root cause of problems to resolve product or service complaints.
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Answered over 100 calls per shift to meet fast-paced call center demands.
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Resolved complaints to satisfy customers and encourage future transactions.
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Answered product and service questions, suggesting other offerings to attract potential customers.
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Placed outbound customer service or customer satisfaction calls to follow up on issues.
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Assist customer calls daily in various states, gas and electrical billing payments, transferring services, and providing third-party referrals.
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Handled customer inquiries and suggestions courteously and professionally.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Answered over 100 + constant flow of customer calls with minimal wait times.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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Attended telephone skills and program information training sessions to boost aptitude.
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Boosted customer service satisfaction ratings through consistent quality control.
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Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
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Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
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Responded to customer calls on gas and electrical emergencies such as power outages, gas leaks, and down power lines.
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CONTACT
Atlanta, GA 30038
**************@*****.***
January 2006 - December 2011
Customer Service Representative Vital Solutions Llc, Atlanta, GA Handled customer inquiries and suggestions courteously and professionally.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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• Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.
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• Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Offered advice and assistance to customers, paying attention to special needs or wants.
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Exhibited high energy and professionalism when dealing with clients and staff.
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Met 100% customer call guidelines for service levels, handle time and productivity.
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EDUCATION
High School Diploma
Hoke Smith High School, Atlanta, GA
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