Customer Service Representative

Rosemary Bannister

**** ********** ******, *******, ** 32818 * 407-***-**** * ******************@*****.*** Looking for an opportunity to use my driving and customer service skills as a position at Medical Courier- Labcorp to use my leadership and customer service skills as a Customer Service Representative. I am fluent in English, Spanish, and Portuguese. Work well in high-pressure situations and can communicate effectively with my team to help achieve our goals. Work Experience

Uber Driver 05/2022 to 4/2023

Focused on customer service and ensured riders had a pleasant trip with a 5.0 rating and 97% satisfaction rate.

Off-site Marketing Various Locations 07/2014 to 03/2020

● Qualifying guest to preview our property & benefits of vacation ownership

● Assisting guest with questions, also providing ticket sales for other attractions in Orlando

● Clearly communicate & coordinate across departments to coordinate previews, follow up, and exceptional customer service

● Ensuring I reach my sales and your goal monthly

Rental Agent Dollar and Thrifty Automotive Group 02/2011 to 06/2014

● Providing excellent customer service to all guest

● Ensuring our customers understand the transaction as well as our policies

● Showing value of purchasing insurance, prepaid gasoline, prepaid tolls, and providing clarification to customers on the contract and responsibility

Licensed Realtor Valstar Realty 03/2010-Present

● Networking and developing business

● Open houses, Sphere of Influence, handle inbound and outbound phone calls

● Prospect, follow up, consult and present services to buyers and sellers, all with a professional attitude

● Listing management and marketing campaigns

● Networking and Developing Listings and Clients

Vice President

Midway Transportation Inc. 09/1998 -12/2006

● Overlook operations and accounting

● Coordination with client and drivers to ensure high customer service during transportation service

● After hurricane Katrina we assisted FEMA with transfers of displaced families for 4 months Traffic Enforcement Officer City of Orlando Police Department 07/1994 to 11/1999

● Assigned to control traffic and parking at Orlando International Airport

● Translation for drug enforcement team and responded to department call outs

● Securing sections of the airport during emergencies

● Prepared related reports

● Badge number 8241 – Rosemary Becerra

Education

● Miami Community College certified in Traffic Enforcement Officer 1994

● Member of Orlando Regional Realtor Association

● Licensed Real Estate Sales Associate, State of Florida 2007

● Anchieta, Belo Horizonte Brazil,(High School) Graduated 1979

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