Front Desk Customer Service
Resume:
S
Yesenia
Sanchez
yeseniasanchez*509@
yahoo.com
Chicago, IL 60629
SUMMARY
Knowledgeable Front Desk Coordinator with twenty years of experience eager to take on new challenges. Offering strong organizational abilities and exceptional interpersonal skills, with keen attention to detail. Adept at working effectively in stressful situations, unsupervised and quickly mastering new skills.
SKILLS
Office Administration
Filing and Recordkeeping
Organizational Standards
Appointment Scheduling
Insurance Verification
New Hire Training
Attention to Detail
Patient Registration
Medical Terminology
Customer Service
Verbal and Written Communication
Organizational Skills
Scheduling
Patient Flow Management
EXPERIENCE
Front Desk Patient Coordinator
Chicago, IL
Cano Health/ Mar 2022 to Oct 2023
Greeted patients and visitors upon arrival, ensuring they were made to feel welcome. Checked-in patients, scanned in insurance and identification cards, verified eligibility, collect co-pays and processed payments from patients via cash, check or credit card transactions.
Checked-out patients, scheduled lab, follow-up appointments. Printed lab orders and visit summaries.
Scheduled and confirmed appointments for new and established patients. Answered endless amount of incoming calls and responded to inquiries providing accurate and helpful information in a professional manner; routing them to the appropriate medical or administrative staff when necessary. Managed multiple tasks simultaneously while providing excellent customer service at all times.
Troubleshot and resolved complex customer service issues to enhance patient and family experience.
Ensured HIPAA compliance by protecting patient privacy rights through proper handling of confidential information.
Balanced daily report with cash drawer at the end of each shift. Front Desk Patient Coordinator
Chicago, IL
Cavero Medical Group/ Jun 2002 to Mar 2022
Greeted patients and visitors in person or on the telephone in a professional manner; answered inquiries, provided directions
Performed data entry tasks associated with registrations such as entering demographic data into system.
Verified patient insurance coverage, scanned insurance and identification cards, collected copays and other payments, processed credit card transactions. Scheduled appointments for new and established patients, verifying demographics and insurance information.
Ensured all required forms were completed accurately. Answered incoming calls in a professional manner, routing them to the appropriate medical or administrative staff when necessary.
Resolved issues related to registration process including eligibility verification problems.
Responded to patient concerns and inquiries professionally and efficiently. Applied HIPAA privacy and security regulations while handling patient information. Balanced daily report with cash drawer at the end of each shift. EDUCATION AND TRAINING
High School Diploma
Hubbard High School Jun 2001
Chicago, IL
LANGUAGES
English:
Native/ Bilingual
Spanish:
Native/ Bilingual
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