Information Technology Call Center

EXECUTIVE SUMMARY

Self-motivated leader that is a leading-edge technologist and results-driven in company operations; all aspects of information technology, with business background and manufacturing process, 15 years of hands-on experience with multiple software platforms. 15 years of increasing responsibilities in IT management as a result-focused candidate seeking to contribute comprehensive management background in strategic planning, operations development and process improvement toward supporting a progressive organization while optimizing performance

HANDS ON TECHNICAL SKILLS

Malwarebytes, Bitdefender, Last pass, Solar winds, MS Office 365 Advance Threat Management, Duo Security and RSA exchange 2010, Barracuda Web And Spam filters, TCP/IP; UNIX, Linux, C++, Java SQL, Windows 2000,2003,2008 Server, Active Directory, Office 2003,2007,2010, Windows XP, 7, Novell GroupWise, Citrix, Proxy Master, CA LANDesk, Remedy ticketing system, Hyland On base 10, 12, A+ certified, End Point, Storage

EMPLOYMENT HISTORY

DCS IT Service Desk Analysis 4/20 - Current

State of Arizona, Dept. of Child Safety

My duties include working in a call center environment to provide technical assistance to customers on agency software, hardware, network, and connectivity issues Respond to help desk tickets, telephone calls, emails, and personnel requests for technical support regarding current projects as needed.

IT Manager

PB Bell 03/18 -8/19

My duties included maintaining the hardware, software, and security of the information technology systems and servers to allow for 24x7 operations. I managed many vendors and performed monthly compliance audits to measure perform and compliance of Electronic Data Integration (EDI) agreements with partners.

IT Security Manager 11/15 – 01/18

GHA Technologies, Scottsdale, AZ

My duties include devolving software solutions for enhancing the security needs at GHA technologies. I deploy security software for a mixed bring your own device environment and design security at the machine level with includes Malwarebytes and Bitdefender.

Corporate Trainer 3/15 – 11/15

Stewart Education Connection –Independent Contactor

Microsoft Office Specialist on Microsoft Office 2013 Microsoft SharePoint Foundation 2010 - Level 1/ 2

Projects: The State of Arizona implementing the Arizona Financial Information System (AFIS) as part of a team of seven trainers to each 17-business areas to over 6,000 state employees in a nine-week period.

Instructor of the following business areas Accounts Payable, Asset Management, Accounts Receivable Billing and Collections, Cash Receipts

Business IT System Analyst

Maricopa County Department of Finance, Phoenix, AZ 12/13- 09/14

Implementing an Enterprise Resource Planning (ERP) system to include Finance, Budgeting, and Procurement dept.

ESAR-VHP Project Specialist and Technical Coordinator 04/06-04/07

The State of Arizona, Department of Health Services, Phoenix, AZ

Manage and coordinate the technical activities of the Emergency System for the Advanced Registration of Volunteer Professionals (ESARVHP)

EDUCATION AND CERTIFICATIONS

Master of Information Systems (MIS), Tucson, AZ, 2010

Master of Business Administration (MBA), Phoenix, AZ, 2008

Bachelor of Science Information Technology (BSIT), Sacramento, CA, 2005

A+ Certification, COMP001001537701 Comp Tia, Sacramento, CA, 2003

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