Daniel Cooney (LinkedIn) Address: Worcester MA, **605

Phone: 508-***-**** Email: ad2thn@r.postjobfree.com

Dedicated IT professional, eager to contribute expertise to roles such as Configuration Management Analyst, Data Integration Analyst, Data Management Specialist, Desktop Application Analyst, Document Controller, Data Analyst, IT Change Control Specialist, Regulatory Reporting Analyst, Solution Architect, and VBA SQL developer. August 2023 - PRESENT Seven Hills Foundation, Worcester MA - Weekend Project Coordinator

~ Networked with staff over slack to plan budget friendly events, exceeding business objectives. November 2022 - July 2023 Meditech, Foxboro MA - Reports Analyst

~ Coded reports & macros using Meditech's tool to write reports which excelled past customer expectations for many unique use cases. Used analytical methods in collaboration with the PMP team for process improvement.

~ Deployed SQL for data retrieval providing excellent customer service by scrutinizing online data definitions & translating them into actionable instructions in reports, Providing troubleshooting through clear oral and written communication that assisted users to go on to produce high quality reports meeting all requirements.

~ Operated Meditech’s Report Writer tool for problem solving to update & troubleshoot custom reports by consulting relevant technical documentation. Led to improved functionality across Meditech’s SAAS (MAAS).

~ Devised solutions for both Product Management & DevOps team to complete Jira tasks. Used communication skills with coworkers to complete administrative writing relating to Agile Software Development Life Cycle (SDLC).

~ Diagnosed issues and educated end users in the creation of a wide variety of reports in both hospital & administrative settings. These cross-functional reports range from financial reports to doctor communications.

~ Tested virtualization efforts of documents to Electronic Health Records (EHR) across varied healthcare IT Infrastructure. Led training to improve understanding of product features, enhancing user experience (UX).

~ Designed reports ensuring all key performance indicators (KPI) for quantitative goals met acceptance criteria.

~ Modified cases in Salesforce to perform requirements gathering across information systems.

~ Computed values using data analysis of time management software and utilized that data to determine costs.

~ Standardized reports according to management specifications to ensure customer retention.

~ Upgraded reports using analytical and problem solving skills in order to meet user requirements. July 2019 - October 2022 CVS Health, Smithfield RI - IT Systems Analyst (SR)

~ Overhauled applications during the COVID-19 pandemic to help lead the company to record levels of growth, resulting in all user feedback written over ServiceNow and HP Service Management being consistently positive.

~ Constructed solutions project management staff on EPIC application workflow ensuring seamless operations.

~ Debugged software updates and production support for proprietary RXconnect system & store systems, optimizing data processing & adaptability, with a special focus on mobile devices & interoperability across pharmacies nationwide. Updates were managed accounting for user satisfaction and quality assurance (QA).

~ Engineered solutions in inventory tracking with command line interfaces, driving decision making for team leadership. Helped users navigate user interface (UI) across Systems and Programs (SAP) to achieve goals.

~ Maintained compliance for COVID testing, providing end-to-end support & maintaining data security & integrity.

~ Updated user accounts in Citrix active Directory & Oracle database management for password resets, providing technical support to front end users and continuous improvement across enterprise applications.

~ Developed organizational skills to multitask across distributed applications, utilizing a large knowledge base which served to assist with both documentation & continuous learning of configuration management work flow. September 2015 - May 2019 Assumption University, Worcester MA - B.A. Computer Science, Minor Economics

~ Relevant Coursework: Systems Analysis, Java Programming, C++, Artificial Intelligence (Machine learning), Statistics, Econometrics, Finance Risk Management, Algorithms, Data Structures, Computer Networking. SKILLS:

3 - 5 years: EMR, CRM, Data base management (DBMS), SQL, data solutions, data models, data structures, Scripting / Programming / Coding (SPC), Python, Excel, Outlook, PowerPoint, SharePoint, Google Workspace 1 - 3 years: Sales force, Change Management, confluence, cloud platforms, AWS, Azure, Google Cloud, ERP. ;