SHELLY HALL

***** ******** **. ***** *****, Mo./314-***-****

ad2th4@r.postjobfree.com

A compassionate people centered professional with over 20 years’ experience in customer service; with the desire to obtain a position where I am able to utilize my current skills, expertise, as well as expand my knowledge.

EXPERIENCE

Securitas Security Service-(February2023-Current)

Spectrum Charter, IT Telecommunications and Internet Repair and Support, St. Louis, MO (October 2016 - Current)

Macys Credit Customer Service, Bridgeton, MO (September 2008 March 2016)

Trans States Airlines-American Connections, Bridgeton, MO (December 2005 – May 2009)

United States Postal Service, St. Louis, MO Hazelwood, MO (August 2000 – April 2004)

Knights Direct, Hazelwood, MO (August 2000 – April 2004)

Aboard Renter Car, Office Manager, St. Louis, MO (February 1999- May 2000)

EDUCATION

Job Corp, Certification, File Clerk I, St. Louis, MO

Florissant Valley Community College, American Sign Language, St. Louis, MO

SKILLS

Perform data entry tasks utilizing multiple informational formats.

Analyzed credit accounts for implementing increase for Macys accounts.

Verified credit information to ensure transaction security and attached internal system alerts to prevent identity theft.

Confident in critical thinking, problem solving, ability to multitask, prioritize workflow, as well as delegate when appropriate.

Electronic Security, Remote Video, CCTV, Remote Escort and Patrol, Mobile and Foot Security, Fire and Safety, Business, Commercial and Industrial Security Guard

Explained financial and insurance products, services, and how it applies to customers’ needs.

Identified and conversed with customers about billing concerns, policy amendments, cancellations, and orders.

Mentored and assisted with the training of employees.

Implement cultural and social competence in effort to maintain a compassionate, non-judgmental approach.

COMPUTER / SYSTEM KNOWLEDGE

Microsoft Office: Outlook, Word, Windows, Proficiency in 10 Key input, Type 40wpm, Phone System: Avaya, Cisco, Systems: 5 Year Valid IRS and General Agency Clearance, Handheld Transceiver, Ptz and Ptz 360 Cameras and Systems

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