Resolution Specialist Account Manager

e Drive

Powder Springs, GA *****

404-***-****

**********@*****.***

Objective: To obtain a position in a company where my communication skills and

leadership can be an asset to the company.

Education

B.A in Mass Communications

Clark Atlanta University, Atlanta, GA

Experience

The Law Office of Brock and Scott- January 2018 to present

Resolution Specialist

Lead a team of seven resolution specialist with day to day operations.

Responded to customer inquiries regarding legal proceedings around garnishments

and bank levies.

Set up consent judgments on judgement accounts. Assisted customers with

payment options and accepted payments.

Had to adhere to a strict SDCPA guidelines and client specific guidelines.

Prepared bankruptcy documents.

Searched and obtain customer information such as employment information and

residency for legal documents.

Bank of America - Kennesaw, GA-May 2011 to January 2018

Account Specialist

Interviewed and called consumer credit card holders on their 150-180 day

delinquent account and based on their financial situation determined program was

the best to bring account current.

Handled various administrative functions for assigned files such as recording

address changes posting amounts paid to accounts.

Took a new portfolio and turned it into our biggest client.

Fredrick Hanna and Associates - Marietta, GA-January 2007 to September 2011

Account Manager

• Performed skip traces to find missing contact information and re-establish contact

with customers who had delinquent accounts.

• Interviewed customers to determine the best strategies for debt repayment based

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