DATABASE ADMINISTRATOR

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High performing database administrator with over 12 years of progressive responsibility in administration and monitoring of SQL databases within a healthcare software infrastructure. Experienced in leading teams in the development and design of database strategies, monitoring and improving database performance and capacity, and planning for future scalability and expansion. Strong problem-solving acumen, analytical skills, and communication skills, adaptable to working across diverse business settings and providing production support in a complex, multi-project environment with a high level of autonomy. Committed member of highly collaborative teams, dedicated to meeting collective goals for mutual benefit to company and end-user business objectives. High level of personal integrity, dedication, and commitment to excellence, customer service, and continuous improvement. Subject matter expert on TeleTracking Business Analytics products. TECHNICAL

Programming Languages: HTML/CSS PHP SQL

Operating Systems: MS Windows 95 Windows 8 Windows 10 Server 2016 Server 2000 Server 2008 & 2008R2 Server 2012 Linux Red Hat 9.0 Software: Dreamweaver MS Office 97-2016 MS Dynamics (Axapta) Adobe Acrobat Adobe Flash FileMaker FileZilla GoToWebinar GoToMeeting Wireshark ReportBuilder 1.0 ReportBuilder 3.0 SQL Server Tools: Profiler DTA SSMS MSRS SSRS SSIS DMVs PerfMon Always On Extended Events Server 2016 SQL Server 2014, 2016 PROFESSIONAL EXPERIENCE

TeleTracking Technologies Pittsburgh, PA Oct. 2012-Present Solution Engineer Mar. 2017-Present

• Resolve complex performance issues using various SQL Server tools in HA environments.

• Analyze stored procedures and underperforming systems through a wholistic system approach, increasing efficiencies by providing optimum database

.performance with efficient backup and restore processes.

• Principal Engineer for Reporting Services, responsible for in-house SSRS troubleshooting.

• 100% SQL Sentry rating since assuming monitoring in 2017.

• Utilize Profiler to capture slow running stored procedures, analyzing the query plan associated with stored procedure.

• Create extended events to analyze excessive deadlocking and blocking.

• Review client maintenance plans and make performance recommendations regarding runtimes, MAXDOP, etc.

• Collaborate with development team to improve stored procedure performance.

• Create troubleshooting scripts for lower-level technicians to aid in investigation of SQL issues.

• In-depth knowledge of ETL processes and troubleshooting anomalies within data warehouse and analytic products.

412-***-****

ad2tgd@r.postjobfree.com

E D U C A T I O N AWARDS

ASSOCIATE OF SCIENCE

WEB DEVELOPMENT AND

DATABASE ADMINISTRATION

ITT Technical Institute

2018 TeleTracking

Customer Focus Award Recipient

linkedin.com/in/jasonlboring

/

Pittsburgh, PA

CORE COMPETENCIES

T R A I N I NG AND MENTORING

PROJECT MANAGEMENT

C USTOMER C ENTRIC

C OMPLEX TROUBLESHOOTING

T E AM L E ADERSHIP

I NNOVATIVE S OLUTION D ELIVERY

I NFLUENCE MANAGEMENT

R EPORTING AND ANALYSIS

BUSINESS ANALYSIS

S TRATETIC P L ANNING

S Y S T EMS S ECURITY

EMERGING T ECHNOLOGIES

PRODUCT DEVELOPMENT

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Support Engineer III Solution Engineer DBA May 2016-Mar. 2017

• Train the TS BA team and FSE members on proper troubleshooting for BA products, providing detailed documentation on all Business Analytics processes.

• Act as knowledge base and mentor for TSE I and TSE II’s, assist troubleshooting more complicated issues.

• Shadow and provide feedback management on TSE I and TSE II’s progress and development.

• Act as a DBA for Technical Support, making recommendations to clients on SQL/Server Requirements.

• Participate in code and design reviews as an agile team member. Support Engineer II SME BA SME AZURE BA Oct. 2012-May 2016

• Provide support for all BA products, assisting clients with building reports, SSRS troubleshooting, and Dashboard alterations.

• Assist TS Team Managers with building reports and scheduling subscriptions.

• Train TS BA team and FSE members on BA products, including product education and troubleshooting.

• Assist with the NPI process, providing input from TS for IQ Analytics.

• Write KB articles to improve general knowledge of BA products.

• Install, integrate, and provide support for BA products with XT, Orchestrate and RTLS.

• Configure functional analytics in-house system for Analytic and Sales team.

• Work on Commercialization team as a representative of TS.

• Assist QA in regression and smoke testing of BA products. APEX Sports Software Lower Burrell, PA Nov. 2007-Sep. 2012 Support Manager Support Specialist

• Manage and develop job materials for eight Level I technicians, including maintenance of knowledge base and training.

• Responsible for software testing, troubleshooting, analysis, and reporting.

• Generate and deliver reports on number of technician calls, call productivity, and call percentages.

• Initiate and implement GoToWebinar to reduce costs and aide in training customers.

• Maintain QC for tech calls on all versions of company software.

• Repair, reformat, and build personal computers and workstations.

• Troubleshoot software/networking/domain access/FTP connections via phone.

• Develop and implement SEO for company websites.

• Maintain and migrate email and hosting accounts on multiple servers. AMI Doduco Delmont, PA July 2007-Nov. 2007

Shipping Specialist Records Management

MCS Logistics Homer City, PA Apr. 2003-Oct. 2004

Payroll Specialist

UPMC Lee Regional Johnstown, PA June 2002-Jan. 2003 Computer Operator

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