Customer Service Project Management

JOHN B. KAUTZA

608-***-**** **********@*****.***

Dedicated, organized, procedural, quality focused, and technically trained individual with vast experience in telecom management, translation/repair, project management, process improvement, customer service, and general maintenance coupled with an outstanding work history. Characterized as being versatile, reliable, and driven by a willingness to learn new projects; can work independently or in team settings. Excellent leadership, communication, problem-solving, and computer skills. CORE SKILLS

Telecom Manager Training/Team Collaboration DMS Systems

Translation/Repair Technician Quality Control 5ESS/GTD5 Systems

Customer Service Project Management EWSD Systems

Product Support Process Improvement Mechanically Inclined PROFESSIONAL EXPERIENCE

Associate Manager Madison, WI Nov 1998 – May 2023

TDS Telecom

• Supervised four telecom technicians; assigned projects, completed evaluations, and resolved technical issues.

• Provided training on translation equipment, company policies, and procedures.

• Offered and supported landline telephone services to business and residential clients in Wisconsin, Minnesota, and North Dakota.

• Programmed DMS, 5ESS, GTD5, and EWSD telecom systems; considered a resident expert on multiple platforms.

• Answered inquiries, provided product information/support, resolved technical issues, and consulted with customers regarding expanding services.

• Participated on numerous project management, process improvement, and operating expense reduction teams.

• Received numerous awards for quality, customer service, and perfect attendance. ADDITIONAL EXPERIENCE

• Machinist – produced stainless steel parts for diesel engines.

• Machine Set-up - prepared machines for operators to exact product specifications; performed periodic quality inspections and routine maintenance.

• Realtor – evaluated/inspected properties, suggested improvements, coordinated advertising, scheduled showings/open houses, negotiated contracts, performed closings, and prepared/processed required documents.

• Electrical, plumbing, and general maintenance experience. EDUCATION/MILITARY SERVICE

• A.S. Communications; Indiana Technical College, Fort Wayne, IN

• Telecom Certificates: SS7 Signaling, Investment in Excellence, Management Development, GTD5 & Software Applications, Maintenance Support, DMS200 Tops,

• Certificates: Data Processing, Basic Computer Language, Consumer Credit Management, Psychology/Human Relations, Business Law, Finance/Mathematics

• Diploma; DC Everest High School – Scofield, WI

• Honorable Discharge; U.S. Army – Fort Riley, KS (Promoted to E-6 within two years)