DWAYNE SIMON

Sioux Falls, SD ***** 605-***-**** ad2tet@r.postjobfree.com

Professional Summary

Results-driven Service Development Representative with strong customer service background as well as a drive and determination for the automotive business. Excellent time management abilities and ability to work alone or with a team. Highly focused on driving customer and team member engagement and satisfaction by answering technical concerns and offering service opportunities. Skills

Ticket writing

Brake systems understanding

Managing parts

Scheduled services

Inspecting vehicles

Inventory organizing

Service Scheduling

Preparing work orders

Customer Relations

Safety awareness

Overseeing garage operations

Work History

Service Development Specialist 07/2019 to Current

MSXi For General Motors – Sioux Falls, SD

Implemented process improvements to assist service lane operations. Explained and discussed customer facing programs as well as service programs such as Service Workbench Pro, Onstar reactivation's within the service lane and repair order analysis. Automotive Service Advisor 12/2016 to 07/2019

Tammen Auto & Tire Inc. – Hartford, SD

Delegated and supervised vehicle mechanical and tire replacement to service team for repair. Explained repairs and cost to customers. Ordered and returned parts as needed as well as supervised employees in shop. Interviewed potential new hires. Kept current on tire training and trends. Followed up with customers after service. Automotive Service Advisor 01/2016 to 12/2016

Automotive Services – Sioux Falls, SD

Delegated and supervised vehicle mechanical and tire replacement to service team for repair. Explained repairs and cost to customers. Ordered and returned parts as needed as well as supervised employees in shop. Interviewed potential new hires. Kept current on tire training and trends. Followed up with customers after service.

Education

High School Diploma 05/1985

Brandon Valley High School - Brandon, SD

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