Customer Service Representative

CURRICULIM VITAE

NAME : Francis Emmanuel Mbei

Country : Philippines

Email : ***********@*****.***

Summary:

. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Work History :

Customer Service Representative, Telus

Manila, Philippines 2019 - 2024

Offered advice and assistance to customers, paying attention to special needs or wants.

Answered customer telephone calls promptly to avoid on-hold wait times.

Updated account information to maintain customer records.

Provided primary customer support to internal and external customers.

Provide technical assistance and answers to users questions, assisting customer by troubleshooting issues with phone network and modems

Education :

GED - May 2019 - Jun 2019

National University Philippines Manila Philippines

May 2019 - Jun 2019

Language :

. English and French

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