Matthew Gonzalez

customer service specialist

Brownsville, TX 78520

ad2tdp@r.postjobfree.com

+1-956-***-****

I have experience in various types of customer service, high volume call centers, medical facilities, and retail environments. I am willing to work complex schedules and am flexible with scheduling. I am competent with windows (including Microsoft word, excel, power point and outlook), linux, and mac. I work well with others and I am service oriented.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Front Desk Receptionist

Sapphire Spa - South Padre Island, TX

November 2020 to March 2021

I was the front desk receptionist for the spa. Answered phones to set up appointments and called clients to verify their appointments . Worked on schedules for the masseuses and the stylists. Cashiered for the spa and maintained the sales floor with products related to the serves rendered. Took care of daily laundry for the massage tables and the spa rooms. Organized the spa daily for the services that would be rendered that day to make it easier for the spa employees. Customer Service Representative

Maximus - Brownsville, TX

October 2019 to March 2020

Took calls and filled out applications for the affordable care act. Determined eligibility and helped candidates move forward with healthcare services. Answered questions regarding the different tiers of insurance that the government will provide for them based on need. Psychiatric Nurse Assistant and supervisor

Rio Grande State Center - Harlingen, TX

October 2015 to April 2019

Co- ordinated with a team of nurses the care and the planning of living situations for mentally imparred psychiatric patients . I was in charge of a team of ten to plan the shift changes and the day to day including medical visits, outings, meal times, preparations for family visits and medical emergencies. Customer Service Representative

Spectrum - Harlingen, TX

February 2011 to October 2015

Customer service phone representative. Upsold market plans and helped customers get better rates with promotional packages on Internet or phone services. Assisted with transferring their services when moving, technical support, and dispatching techs to their residence when needed. Customer Service Representative

Comcast & Dish Network - Harlingen, TX

October 2009 to February 2011

Call center customer sevice. Technical support. Billing. And retention specialist and dispatcher. Education

High school diploma

Harlingen high school south ️ - Harlingen, TX

August 1994 to June 1998

Skills

• Customer service

• Cash handling

• Microsoft excel

• English

• Supervising experience

• Microsoft Office

• Hospitality

• Guest services

• Front desk

• Night Audit

• Hospitality

• Guest services

• Hotel experience

• Supervising experience

• Cash handling

• Customer service

• Clerical experience

• Upselling

• Front desk

• Cash register

• Cash management

• Retail sales

Languages

• English - Fluent

• Spanish - Intermediate

Certifications and Licenses

Cosmetology License

Assessments

Work style: Professionalism — Proficient

September 2021

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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