Customer Service Personal Assistant
Resume:
Amanda Folk
Clinton, TN *****
*****************@***********.***
Authorized to work in the US for any employer
Work Experience
Caregiver for grandmother
self employeed - Knoxville, TN
May 2023 to July 2023
Cared for grandmother who was diagnosed with alzhiemer in 2020. My family & I took turns caring for her, until she needed someone with her around the clock. We wanted to keep her in the privacy of her own home, so I decided to take time from my job & care for her until the end of her life. Unfortunately she passed away in July of 2023 she was 96 yrs old. Caregiver/Personal Assistant
Preferred Healthcare - Knoxville, TN
September 2018 to May 2023
• Enhanced well being of individual clients with personalized support for social mental, & physical requirements.
• Identified issues with home environment using continuous monitoring documents, & reporting.
• Protected clients during transfers between seating, beds, & wheelchairs.
• Assist clients with ADL's & followed all HIPPA guidelines. Hotel Front Desk Clerk
Hotel St. Oliver - Knoxville, TN
November 2015 to August 2018
• Managed reservations, check ins-outs procedures within hotel system.
• Issued room keys, & escorted instructions to bellhops, kept rooms ready for new guests, by coordinating efficient housekeeping. Satisfied guests needs with prompt service.
• Delivered exceptional customer service to bolster strong relationships & build positive experiences.
• Organized files & records handled other support tasks freeing up managers to take on more pressing responsibilities.
Cashier and Customer Service
Two Pennies New & Used Appliances - Knoxville, TN
July 2013 to November 2015
• Coordinated with specific departments to help customers find product advice & info.
• Operated POS system using hand held scanners, theft devices, & optical readers.
• Counted cash drawers before & after shifts & prepared safe drops, & Cash bags.
• Updated customer acct data with accurate payment info.
• Addressed returns, & assisted with refunds & or product replacement. Assistant Manager
Dillards at East Town Mall - Knoxville, TN
August 2011 to June 2013
• Operated POS systems to process payments verify pricing, & monitor stock levels.
• Worked with store management to evaluate cashier staffing needs, & identify coverage gaps.
• Assisted with managing schedules, assignments, & breaks to maximize staffing levels.
• Issued & verified cash drawers, completed daily sales reports, & reconciled cash drawers following shifts for consistent store opening, & closing.
• Corrected problems with team members using training & disciplinary actions.
• Delivered superior customer service & answered questions regarding product locations, & pricing, along with promotions.
Education
Fulton High School in Health Science - Knoxville, TN August 1994 to May 1998
Skills
• I am passionate about my work. I have a steady source of motivation that drives me to do my best. I am ambitious & driven. I thrive on a challenge, & constantly set goals for myself, so I have something to strive toward. I'm not comfortable with settling, & I'm always looking for an opportunity to do better, & achieve greatness. I'm also a people person. I love meeting new people, & learning about their lives
• In high school I was selected who's who among American high school students. Was in the Beta Club for 4 yrs for high academic achievement. Was a member of the 4-h club for 5 yrs., & was on the Spirit Squad throughout my middle school 5th-8th grades, & 9th,10th, 11th grades as well. I decided for my Senior year that i wanted to be a part of the high school marching band, so in 12th grade I became a new member of the Flag Corps. I was also a very active member of HOSA which stands for Health Occupations Students Of America, which I absolutely loved & excelled in. I took part in everything that I possibly could.
• ADLs (10+ years)
• Hospice care (2 years)
• Vital signs (10+ years)
• Patient care (10+ years)
• Alzheimer's care (6 years)
• Dementia care (8 years)
• Special needs
• Home care (10+ years)
• Direct support (6 years)
• Caregiving (8 years)
• Senior care (10+ years)
• HIPAA (10+ years)
• Cleaning (10+ years)
• First aid (10+ years)
• Hoyer lift (2 years)
• EMR systems
• Driving (10+ years)
• Behavior management
• Social work
• Meal preparation (10+ years)
• Heavy lifting
• Resident's rights (3 years)
• Assisted living (8 years)
• Laundry (10+ years)
• Personal Assistant Experience (8 years)
• Customer service (10+ years)
• Windows (8 years)
Certifications and Licenses
First Aid Certification
June 2022 to June 2024
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