Genevieve Reilly

Customer service/sales

Sherwood, OR 97140

ad2t7v@r.postjobfree.com

+1-503-***-****

Work Experience

Cashier/Stocker

HobbyTown USA - Sherwood, OR

September 2020 to Present

Cashiering, stocking, help with weekly truck unload Caregiver

The Ackerly at Sherwood - Sherwood, OR

May 2020 to September 2020

Provide Residents care

Caregiver

The Springs Living - Sherwood, OR

September 2019 to May 2020

Caring for residents with compassion and love in memory care living. Including showers, dressing, help feeding, laundry, and other if necessary

Debt Collector

Diversified Consultants Inc - Tualatin, OR

November 2018 to October 2019

Mentored new members on scripts, strategies and company information to maximize performance Minimized total number of delinquent accounts through offering affordable solutions for consumers that have

gone to collections

Minimized total number of delinquent accounts by offering resemble solutions to resolve unpaid accounts in a timely matter

Customer Service Representative

Integrity Staffing, Summit Staffing - Tigard, OR

May 2017 to May 2018

Met or exceeded revenue objectives by promoting [Product or Service]s to customers during service, account and sales follow-up calls

Reviewed account and service histories to identify trends and issues Addressed customer service inquiries quickly and accurately Answered 45+ inbound calls per day and directed to designated individuals or departments Informed customers about billing procedures, processed payments and provided payment option setup assistance

Escalated customer concerns, store issues and inventory requirements to supervisors Maintained revenue streams by exhausting every option before offering refunds Consulted with customers to determine best methods to resolve service and billing issues Education

High School Diploma

Lane Community College - Eugene, OR

Skills

• Outbound calling

• Credit

• Inbound and outbound

• Credit card

• Problem-solving

• Team player

• Quality assurance

• Quality control

• Call Center

• Collections

• problem solving

• Typing

• Billing

• Communications

• Memory Care

• Caregiving

• Laundry

• Senior Care

• Dementia Care

• Alzheimer's Care

Certifications and Licenses

CPR/First Aid

Assessments

Written communication — Completed

May 2018

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

Credit card payment processing Promotional support Active listening Courteous demeanor

Problem-solving abilities Quality control

Inbound and outbound calling High-energy attitude

Call center experience Adaptive team player

Quality assurance controls

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