Michael (Mick) Spiegel Resume Page *

MICHAEL (MICK) SPIEGEL

** ************ ****. ********* *******, NY 11001

ad2t6g@r.postjobfree.com

Home: 516-***-**** Mobile: 516-***-****

LinkedIn: http://www.linkedin.com/pub/michael-mick-spiegel/4a/852/a88 OBJECTIVE

Obtain an opportunity in the Information Technology field where I can utilize my education and experience in computer security and system administration.

I’m a dedicated IT professional and long-time PC hobbyist with experience in technical support ability to build, installs, upgrade, troubleshoot, configure, maintain, and repair computer hardware and software. TECHNICAL HIGHLIGHTS

• NETWORKING & HARDWARE

o SonicWall & Cisco Firewall security for LAN and wireless o Administrate LAN (Maintenance & Troubleshooting) o Repair computer systems and other peripheral equipment’s o Conduct a variety of diagnostic tests to determine repairs needed o Make necessary repairs in a timely basis

o Desktop, MACs, Tables, laptops

o Network Printers and Scanners

• TOOLS & APPLICATIONS

o Microsoft Office Suite 2007/2013

o Office 365

o Microsoft Windows Servers 2003/2008/2010/2012R2

o Microsoft Exchange 2010/2013

o Windows OS 7 & 10

o Active Directory, Policies

o Enterprise AntiVirus Solutions

o Adobe PDF

o Zoom

EXPERIENCE

Town of North Hempstead, Manhasset, NY 3/25/2021 – Present Helpdesk Support: Support staff of 4000+ and 35+ different sites Part-Time

• Support for a multiple LAN environment Wire/Wireless

• First tier and 2nd tier Helpdesk support

• Setup and deployed new workstations

• Upgraded hardware as needs such as monitors, keyboard, mice, etc.

• Help manage all technical inventory

• Help out with printer issues as needed

• Research and make recommendation for new technology when needed Ms. Foundation for Women, Brooklyn, NY 11/2011 – 11/2023 Technical Support Specialist: Support 35 onsite staff, and several offsite staff and consultants

• Support for a multiple LAN environment

• First tier Helpdesk support

• Setup and deployed new workstations

• Done an inventory of all technology

• Research and make recommendation for new technology Michael (Mick) Spiegel Resume Page 2

The Webster Apartments, New York, NY 12/2013 – 5/2015 Project: Technical Support / IT Help Desk: Support 15 onsite staff

• Support for a multiple LAN environment Wire/Wireless

• First tier Helpdesk support

• Setup and deploy new workstations

• Managed all technical inventory

• Managed and setup new/current users

Research and make recommendation for new technology The White House Project, Brooklyn, NY 6/29/2012 – 7/3/2012 PROJECT: Technical Support: Support a staff of 10

• Inventory: Track, Label and pack for move

• Assist with relocation plan

• Assist setup of new office

o Network / Workstations / Printers / Fax / Phone

Cosmetics Executive Women, Inc, New York, NY 9/2009 – 12/2010 Technical Support Intern: Support a staff of 20

• Installed and configured computer hardware operating systems and applications

• Troubleshooted system and network problems and diagnosed and solved hardware/software faults

• Replaced parts as required or needed

• Provided support

• Followed diagrams and written instructions to repair a fault or set up a system

• Supported the roll-out of new applications

• Setup new users’ accounts and profiles and dealt with password issues;

• Managed all technology inventory (making sure all is accounted for) EDUCATION

Global Knowledge Training Center, New York, NY April 2013 Certification: CCNA: Cisco Certified Network Associate Routing and Switching Global Knowledge Training Center, New York, NY July 2012 Certification: SonicWall Network Security Basic Administration NS-101 Farmingdale State University, SUNY Farmingdale, NY 2008 – 2012 Degree: BS in Security Systems June 2012

Honor: Member of Epsilon Pi Tau, Gamma Beta Chapter Honor Society for the School of Engineering Technology

Nassau Community College, Garden City, NY 2005 – 2007 Major: Computer Repair Technology

Degree: Associates of Applied Science or A.A.S

Adelphi University, Garden City, NY 2004 – 2005

Major: Computer Science

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