TIMEKA DOCKERY

**** ******* *****

Sandy Springs, GA 30350

404-***-****

ad2t64@r.postjobfree.com

Summary:

● Growth-focused, customer-driven professional, with over 15 years’ qualified in billing analysis, great customer service, administrative, database reporting tools, and automation experience.

● Results-oriented in the field of Accounting with a solid accounts payable/receivable management background.

● Experienced in creating, maintain and update the Excel reports and PowerPoint presentations from various electronic systems.

● Proficient in process and load various electronic data file formats using Revenue Assurance and Cost Analysis software.

● Experienced with business-to-business collections, billing, and cash applications.

● Translates vision into action that drive productivity, operating efficiency, sustainable cost reductions, and net earnings while continuing to support critical business operations within a highly competitive industry.

● Technically proficient with Microsoft Office Suite (Word, Excel, Outlook and PowerPoint). Windows Dynamics 365, Windows 10, SAP Concur, EtQ Reliance, ICOMS, QuickBooks, Teams. Core Competencies:

● Account Management

● Accounts Payable

● Accounts Receivables

● Administrative/Operational Support

● Automated Purchase Order Software

● Cash Applications

● Credit & Collections

● Complete Process of Complex Nature

● Conflict Resolution

● Data Entry Software

● Expense Reports

● Telecom Billing Analysis

● Supply Chain Management

● New Business Development

● Continuous Method Process Improvement

● Customer Troubleshooting

● Customer Retention

● Contract Negotiation

● Leadership

● Teambuilding and Training

Education/Certification:

● Georgia State University-Atlanta, GA-( 06/96-07/98) Technical Skill:

Windows Software:

● Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft SharePoint, Office 365, COMS

Workforce Systems:

● SAP, AS/400RUMBA, Concur Expense Management, CSG Billing, CABS Billing, CLECS, ILECS, JIRA, QuickBooks, OneVizion

Operating Systems:

● Windows Dynamics 365, Windows10

Other Systems:

● SQL

● Protocol TCP/IP

● DNS

● Mail

● VPN

● FTP

● SFTP and SSH

● OneNote

● OneDrive

Professional Experience:

GENERAL DYNAMICS -ROSWELL, GA

Business Operations Administrator (REMOTE) 04/20 – 12/23

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● Facilitate office logistics and procurement of various office items: computers, phones, office supplies, and equipment.

● Distribute payments to vendors and resolving discrepancies in purchase orders, invoices, and payments.

● Provide administrative, technical, and operational support for the phase-in/transition stage of contracts.

● Managed the purchasing, ordering, and inventory processes to ensure timely delivery of goods and services

● Gathers, collects, research, tracks, verifies, and analyzes data and information from multiple sources.

● Tracking the field teams, submitting a site activity tracker with all field teams included.

● SAPCONCUR expenses reports and ETS tracking for employees.

● Participate in budget preparation, monitor expenses, and maintain financial databases and produced monthly payment reports.

KIMBERLY- CLARK -ROSWELL, GA

Billing/Cash Applications (REMOTE) 05/18 – 03/20

● Handle and organize detailed projects with a high level of accuracy and confidentiality.

● Compile, collect, and maintain supply chain project specific status Excel reports and PowerPoint presentations from various electronic systems.

● Processed multiple bank account receipts from lock box, wires transfer, live checks and automated clearing house (ach).

● Investigated misapplied payments to correct and ensure proper allocation.

● Resolved payment reconciliations and other AR accounting issues.

● Assisted auditors by providing requested cash receipts to ensure an accurate assessment.

● Applied finance charges to delinquent accounts on a monthly basis.

● Perform various administrative functions, and update supplier company profiles, contracts and sensitive confidential info in EtQ sharing.

CZARNOWSKI -ATLANTA, GA

Billing Specialist (REMOTE) 12/17 - 04/18

● Processed and audited employee expense reports and purchase orders for 50 employees.

● Reviewed purchase invoices for accurateness and ensured proper inclusion of all receipts.

● Handled the processing, distribution, and maintenance of customer budgets and invoices.

● Communicated with vendors, clients and the account managers to resolve inaccuracies in computing values.

● Handled all Aspects of Collections: Collection Calls/Emails, Researched/Resolved Issues, Processed Credit adjustments/refund checks, write offs, Service Holds.

● Making outbound collection calls in a professional manner while keeping and improving customer relations

● Researched and gathered necessary information for completion of invoices to prevent billing errors.

● Plan collections by receiving and analyzing delinquency reports and then determining appropriate action: determine most effective and economical means of collecting for each account.

● Maintained, prepared and distributed billing reports and supporting documentation. RECRUIT TELECOM -ATLANTA, GA

Billing Analyst/Cash Applications 12/16 - 09/17

● Performed validation checks, and verifications of bank lockboxes, collection agency receivables& kiosk batch payments.

● Processed credit card payments and refunds utilizing two different merchant systems.

● Posted open batch payments to customer accounts accordingly.

● Identified any minor/major system issues that may affect billing and troubleshoot the proper course of action, resolution, or escalation protocol using the AS 400/ICOMS billing, CSG billing platforms. Collaborate with users and management to gain understanding of needed changes or modifications of existing software programs.

● Managed and detailed documentation of various reporting projects from beginning to end.

● Maintained MS SharePoint site for documentation, correspondence from customers, calendars and various templates.

● Responsible for working on assigned work requests from internal UET ticketing systems – this involves customer requests for billing statements and complimentary account requests. CGM TELECOM-ROSWELL, GA

Billing Analyst / Cash Applications (REMOTE) 03/09 - 04/16

● Monitor incoming and outgoing data files transfers.

● Process and load various electronic data file formats using Revenue Assurance and Cost Analysis software.

● Carried out lockbox clearing and reporting activities according to specific deadlines.

● Managed and troubleshoot various FTP client server issues.

● Expanded and updated various billing operations documentation.

● Investigated and resolved billing inquiries, invoice breakdown, and credit adjustments in SAP.

● Negotiate claim disputes with telecom carriers for a resolution.

● Created & managed internal and vendor tickets using JIRA, research invoice billing errors and troubleshoot customer’s account. Ensure invoices are received, billed correctly and paid on a monthly basis.

● Perform month end process efficiently from beginning to end.

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