Compensation Claims Customer Service

Lori Bailey

***** *** *** **. ************, LA **775 * 225-***-**** * ***********@*****.***

Workers’ Compensation Claims Professional with 35+ years in the industry. I have a long history of claims handling and management and know that I can assist your company with maintaining a high standard of expertise and exceeding company goals. Experience

10/29/2012 – Present

Strategic Comp Services / Great American Insurance: Sr Claims Manager Responsibilities: Currently manage a team of 7 adjusters consisting of 4 field adjusters, 2 inside lost time adjusters and 1 medical only adjuster. I currently oversee the handling of state workers’ compensation for Louisiana, Mississippi, and USL&H (Longshore Federal Act) claims. I previously managed Arkansas claims for 10 years with an additional 3 adjusters on my team and managed TX claims for 7 years with an additional 3 adjusters for a total of 12 on my team for those years. My responsibilities include direction, leadership, coaching and training of subordinates. Inspiring others to high performance standards. Ensures that exceptional customer service is provided to external customers. Articulates and applies reserving philosophy and reporting guidelines. Ensures that staff meets all internal and external audits. 10/2002 – 10/28/2012

Gallagher Bassett Services, Inc. – 3/2008 – 10/28/2012 Branch Manager, Baton Rouge, LA Responsibilities included managing a staff of 24 employees consisting of supervisors, adjusters, and clerical staff. Overseeing the management of workers’ compensation claims for Louisiana, Mississippi, USL&H, Jones Act along with General Liability and Auto claims. Responsible for auditing of staff and reporting to upper management and clients and preparation and participation in partnership meetings with clients and brokers. 10/2006 – 3/2008 – Workers’ Compensation Manager

Responsibilities included supervising a team of 12 employees consisting of adjusters and clerical staff handling Louisiana, Mississippi, USL&H and Jones Act claims. 10/2002 – 10/2006 – Sr Claims Specialist

Managed a caseload of workers’ compensation claims from start to finish for Louisiana, Mississippi, USL&H and Jones Act claims.

6/2000 – 10/2002 – Louisiana Workers’ Compensation Corporation (LWCC) – Sr Claims Examiner 8/1999 – 6/2000 – City of Baton Rouge / Office of Risk Management – Claims Examiner 8/1998 – 8/1999 – Cunningham Lindsey – Sr Claims Representative 8/1992 – 5/1996 – Summit Consulting – Claims Adjuster 9/1988 – 8/1992 – Risk Management Inc. – Claims Adjuster References upon request