Customer Service Property Manager
Resume:
Kimberly Midkiff
Punta Gorda, FL *****
***********@*****.***
Years of experience in Site Link and Yardi.. Very knowledgeable in Vacation Rentals, Home Sales and Rentals, Property Management and the Storage Industry. Also experienced in all Microsoft Office programs, and extremely knowledgeable in marketing, sales, contract negotiation, cash reconciliation and customer service.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Store Manager
Storage Asset Management - Port Charlotte, FL
March 2023 to Present
Working at a Lease Up I was there when they first started the construction through completion. Due to vigorous marketing and constant communication and involvement with the Chamber of Commerce, I have seen my store successfully fill vacancies. My responsibilities include overseeing the entire property. This includes daily property management responsibilities, renting units, cash reconciliation, bank deposits, showing units to potential tenants, touring the property, communicating with the owner, daily communication with my District Manager, communicating with corporate, collections, and keeping the property clean and maintained. At the end of each month I create and send my Expense report to Corporate. Responsible for the Competition report along with other weekly reports. Merchandise summary. Upselling to existing and new clients.At days end I complete the Daily close, credit card report and get all monies ready to take to the bank the following day. Responsible for ordering all signage and whatever supplies are needed to upkeep property.
Property Manager
Southern Self Storage - Port Charlotte, FL
June 2021 to March 2023
Managed 800 storage units and responsible for keeping occupation up and vacancy down. Handled all operational issues including any tenant issues or complaints. Rented units and kept merchandise in stock and ready to sell. Upsale to existing tenants.Gave daily tours of units and property. Consistently kept property clean and maintained. Submitted all required reports and initiated daily close at end of day to reconcile all cash. Got bank deposits ready and made daily bank runs to deposit funds. Handled all collection calls and did all auctions for tenants whose payments were not made on a timely basis. Property Manager
iStorage/ NSA Brands Affiliate - Port Charlotte, FL January 2019 to June 2021
Ensure timely collection of rental payments and process them accordingly into Yardi. Maintain knowledge of occupied and vacant unit percentages. Effectively conduct tours of community with new and existing clients. Managed contractual agreements and uploaded to corporate through the company portal. Created a filing system containing customer information corresponding with rental units. Upsell to existing customers. Allocated a working knowledge of company policy and procedures as well as new information regarding the storage industry. Managed the physical appearance of the property and kept storage units clean and ready to be shown. Responsible for petty cash and the submission of bank deposits and cash reconciliation reports through company portal to corporate. Trained for all emergency procedures, including weather/natural disasters, criminal activity, etc. Weekly travel to sister properties necessary.
Property Manager
Equity Lifestyle Properties - Mount Dora, FL
February 2009 to August 2012
Held weekly meetings with residents to update them on any changes in the community. Processed all rental payments and boat slips. Responsible for rent collection, cash reconciliation and bank deposits.. Did property site inspections to ensure yards were pristine and company policy was being adhered to. Handled all customer service issues. Ran background checks and processed paperwork for new residents. Posted eviction notices and maintained a filing system which indicated the status of each residential property. Planned and executed events for residents which included ordering food and entertainment. Spoke in front of large crowds daily. Created and ordered all signage to attract new residents. Showed new and resale homes to new customers. Proceeded with collection calls when payments were not made on time. Created a hurricane preparedness and evacuation manual to follow should there be a natural or other disaster. that called for evacuation. Trained for all emergency situations. Customer Service Director
LD Telecommunications Inc - Fort Lauderdale, FL
March 2001 to 2010
Coached my team to meet sales quotas and provide customers with outstanding service. Maintained all employee files. Responsible for reviews of employees and deciding if salary increases had been earned. Held weekly team meetings to promote healthy working relationships. Offered prizes to those who exceeded expectations. Handled most irate customer calls. Encouraged them to upsell to customers. Involved in the troubleshooting of major issues with customers. Went on sales visits when large accounts were involved to give them information on our products and services and help persuade them to join our company.
Education
Associate's degree in Business Administration
Northern Virginia Community College - Alexandria, VA August 1997 to September 1999
Skills
• Yardi
• Property Management
• Contract Negotiation
• Telecommunication
• Upselling
• Negotiation
• Sitelink (5 years)
• Office Management
• Property Leasing
• Payroll
• Accounts Payable
• Microsoft Outlook
• Administrative Experience
• Event Planning
• Accounts Receivable
• Budgeting
• Asset Management
• Account Management
• Human Resources
• Pricing
• Research
Certifications and Licenses
Real Estate Sales
December 2012 to April 2013
Cooke Real Estate School
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