Customer Service Representative
Resume:
BLESILA OYALES BALDOZA
# **, **** *, *** ****, Pili, Camarines Sur 092******** **************@*****.*** OBJECTIVE
To be able to work in your company and be trained more in project and time management with extensive knowledge in customer service and improve my multitasking abilities. To be committed to maintaining professional relationships with clients to increase profitability and drive business results in your institution.
PROFESSIONAL EXPERIENCE
Probe CX
Concepcion Grande,Naga City, Camarines Sur
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Results CX
Customer Service Representative June 14, 2021 - Present 2F Silver City, Frontrera Drive, Dona Julia Vargas, Pasig City Assisted customers by answering questions, responding to inquiries and handling telephone requests.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Customer Service Representative March 07, 2019 – February 28, 2021 Local Government Unit of Bula
Bula, Camarines Sur
Reviewed and filed financial documents, and encoded accounting entries for data processing.
Accurately calculated deductions and processed payroll for employees. Supported operations by communicating with customers, filing documents and managing data.
Bookkeeper 2016 – 2018
Local Government Unit of Bula
Bula, Camarines Sur
Supported efficient meetings by organizing spaces and materials, and documenting discussions.
Handled client correspondence and tracked records to foster office efficiency. Administrative Aide 2014 – 2016
Customer support
SKILLS
Documentation and reporting
Customer Relationship Management
Verbal and written communication
Problem-solving skills
Can work under pressure and with
minimum supervision
Efficient time management
EDUCATION
Bachelor of Science in Library Information
Undergraduate
TERTIARY Ateneo De Naga University
CHARACTER REFERENCES
2005 – 2009
2nd Honorable Mention
SECONDARY Pili National High School
1999 – 2005
2nd Honorable Mention
ELEMENTARY San Jose North Elementary School
MS. FEBBIE ALCANTARA
Customer Service Representative
Results CX
MS. MADEL O. ANTIOQUIA
Administrative Aide
LGU Bula
MRS. AMELITA B. VERROSA
College Librarian
Ateneo de Naga University
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